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Claims are taking longer than necessary !
My puppy is only 3 months old and receiving her Preventive Vaccines needed to keep her healthy. My first claim was easy, no problems. Reimbursement maybe took 3 weeks, no problem. The second set of vaccination claim I sent in was on April 25, 2023. I received an email May 10,2023 @ 9:29am stating claims are taking longer than usual. I am a new client and researched this pet insurance as best I could. My puppy is going to be tiny, the most she will weigh full grown is probably 10-15 lbs. She is very tiny and each time she receives her vaccinations, she has reactions for that day and I have to call the vet to find out what I need to do for her pain. She had her 3rd round of vaccinations and tried to submit a claim! Lord and behold it took an act of congress to fill in and upload documentation, after filling out information and tried to submit claim it would not submit the claim. What's the problem? They are going to receive a bank draft each month for my Furbabies Insurance. Would you like for me to make it non user friendly to receive your monies!!!!!, and state sorry for the delay in processing? This is uncalled for, especially for seniors on limited income putting our Trust in your company!!!!
Insurer: ASPCA
By: Linda Powell
I can honestly say
I had a puppy that got very sick during transport to me and I was devastated. I was notified that his costs were approved by Trupanion and that lifted a huge weight of of me in an already set of circumstances, that was very upsetting for me. I can honestly say, regarding my experience, there isn’t anything that needs to be changed. The people I have spoken to from Trupanion are courteous and they actually make a difficult experience, a much easier one. It is really too bad that all types of insurance pet or otherwise, could operate or have the same compassion as I feel Trupanion genuinely does.
Insurer: Trupanion Canada
By: Denise Tryon
Great service
Great service! I recommend it to all pet owners
Insurer: Embrace
By: Michele Taliaferro
First Time Getting Pet Insurance
The only issue I have is the wait time until the insurance actually starts everything else is good
Insurer: Trupanion
By: Natalie
Excellence in Care
Trupanion delivers on time, every time. Thank you, Trupanion??
Insurer: Trupanion
By: Deborah
Trupanion is always on top of it.
Trupanion is always on top of it.
Insurer: Trupanion
By: Jan
Valerie was very kind and caring when she was explaining the benefits and I could feel she really cared for us and eased our anxiety tremdously.
Valerie was very kind and caring when she was explaining the benefits and I could feel she really cared for us and eased our anxiety tremdously.
Insurer: Trupanion
By: Ouxiang
Very friendly helpful informative.
Very friendly, helpful, informative.
Insurer: Trupanion
By: Marielle
Very informative and courteous service given.
Very informative and courteous service given.
Insurer: Trupanion
By: Terry
Whenever I call thereâs always a representative available to chat.
Whenever I call, thereâs always a representative available to chat. They are knowledgeable and and extreme helpful in explaining the details involved in the claim.
Insurer: Trupanion
By: Susan