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Easy to start but a headache to submit a claim
Picking the plan was easy and I really liked how they showed how much everything would be so you can pick the best coverage. What I don’t like is submitting a claim. I’ve been trying to submit my claim for 3 days now and it won’t load.
Insurer: Spot
By: Ann
Great Experience
I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.
Insurer: MetLife
By: Jennifer
Well done
Took a little longer than expected to process but they sent a nice note apologizing for the delay and everything was taken care in a timely manner.
Insurer: Pets Best
By: Edgar Whitener
The Spot app was super easy to navigate!
The Spot app was super easy to navigate!
Insurer: Spot
By: Josh
claims / overall satisfaction
I highly recommend MetLife Pet Insurance. It is easy to submit the claim now that I know what to get from the vet's office before leaving. Claims are received and processed quickly. Thank you!
Super friendly and informative staff…
Super friendly and informative staff thank you!!
Insurer: Spot
By: Wednesday Hernandez
The 'Provider Invoice' screen is broke
The 'Provider Invoice' screen is broke! It took me an additional 1-1/2 hour to upload six invoices...way too long. This same problem existed the night before and I was told earlier today that the problem was fixed. It's not fixed. Signed, 'Disappointed'
Insurer: Embrace
By: Alan Yamamoto
My dog started arthritis medication and…
My dog started arthritis medication and I thought that trupanion would cover 90% after my $700 deductible was payed well I guess they did untill the year was over and my monthly payments went from $79 to $131.75. I just think a 66% increase is kind of steep.
Insurer: Trupanion Canada
By: Tracy Harnum
The person I talked to helped me make a…
The person I talked to helped me make a good and informative decision for my dogs to get the best care.
Insurer: Trupanion
By: Mary Cosgrove