225,270+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,270 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not worth the stress!
I have never in my life had an experience with a company SO FRUSTRATING and ABSURD. Ill start by saying that every single claim we filed got turned down, no matter the content, until I called and complained, at which point they’d admit their fault and change it. The final straw was my most recent claim, which took over two months to process because they kept sending me the same automated email (4 times) asking for “more information” on the pet’s medical history, despite the fact that from the very first email I told them there was none since she was adopted within a year. By the time I got the fourth email and called customer service (again) to explain, the woman filed a complaint on my behalf because even she didn’t understand why they wouldn’t stop asking me the same question. Today they finally finished processing my claim - meant to cover treatment for allergies, which is something they SAY they cover under illness on their website - and told us that it was a “preexisting condition”, because when we adopted her she had allergies too. I can’t stress enough that this company has no desire to help you, only itself. Find insurance elsewhere, trust me. It isn’t worth the stress.
Insurer: Pets Best
By: Alyssa Rosenberg
Super easy process
Super easy process! Although there was a slight error when PetPlan switched to Fetch (my e-mail address got mixed up w someone else’s), Customer Service was easy to deal with and answered all of my questions! Was able to upload files through the app and got my reimbursement after a few days. I’m glad I have Fetch for my dog. It helped put my mind at ease knowing she was covered after she had bladder stones and a foreign body removal.
Insurer: Fetch Canada
By: Nadeane de Guzman
fetch always comes through and pays…
fetch always comes through and pays extremely fast!
Insurer: Fetch
By: Katie Giltinan
Great experience! Fast, user friendly app…
When comparing my pets insurance to my friends, I have the best hands down. The app is super user friendly, the instructions are clear and claims are paid super quickly. I hope I don’t have to make anymore claims but if I do, Fetch has done an exceptional job making sure the pet owners have one less thing to worry about. Thank you, Fetch!
Insurer: Fetch
By: Phillip
Fast and easy
The claim process is much easier and faster than before.
Insurer: Fetch Canada
By: Homa Tafteh
Great service
Very kind and friendly overall perfect
Insurer: Prudent Pet
By: Kimler Lee
Our dog has been having chronic…
Our dog has been having chronic digestive issues and had to see an Internal Medicine Specialist, and needs to be on a very expensive prescription medicine. PetsBest has helped cover a lot of the Vet visit expenses, and even covers the cost of medication! We are so thankful to have the coverage!
Insurer: Pets Best
By: ann_a_ban
Great services and prices
Great services and prices. I applied online, it was easy and informative. Thank you!
Insurer: Sonnet
By: Donna
I've never had a more positive experience
I have never spoken with a representative for a company that made a phone call so pleasant and hassle-free. Stephanie spent nearly 40 minutes helping me to understand my policy and describing the benefits of my policy. It was such a seamless experience and I appreciate all the information that she gave to me. She was extremely knowledgeable and was able to answer all of my questions in depth. It was such a positive experience and makes my decision in choosing Nationwide more sure than ever. I will definitely be recommending all of my friends and family to Nationwide because of the customer service and care I received during this phone call. I can't thank you enough, Stephanie.
Insurer: Nationwide
By: Amanda Palandri
AWFUL COMPANY!!! CANNOT BE TRUSTED
AWFUL COMPANY!!! I had this insurance for my dog for 2 years in the USA, when I moved to Canada I called them to ask to transfer my insurance over to Canada as I would be living here for a while. The insurance was transferred and I paid for the first month, after that they canceled my plan WITHOUT any warning, never sent me an email or text message or anything to let me know the insurance was canceled. I found out as I thought it was weird they were not charging me and went to look in the app. I have them a call to find out what happened and their answer was basically that there was nothing they could do and they had to send an authorization in order to re instate my membership without never providing me with a reason why it was canceled even tho I asked several times why. It has been a week since that and still they didn't get back to me. I tried to contact their costumer service again and the answer was " Is still under review, there's nothing we can help you with" DO NOT TRUST THIS COMPANY WITH YOUR PET. THEY ARE UNPROFESSIONAL AND HAVE NO CUSTOMER SERVICE SKILLS. Imagine needing them if you pet gets sick. AWFUL!!
Insurer: Fetch
By: Maria Thereza Nobrega Fernande