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Repeated deductble
My dog is being tested for Cushing’s, given different tests at two veterinary clinics. She was referred to Blue Pearl for an ultrasound to obtain further information. Although Blue Pearl indicated that this claim was related to a previous claim, I was still charged the $150 deductible which shouldn’t be charged. This is the third deductible charge for the diagnostic process for Cushing’s disease. I have appealed the second charge and will have to appeal this third charge. I will not be recommending Trupanion to anyone as a result of their inability to get this figured out.
IT WAS SO EASY TO ENROLL
IT WAS SO EASY TO ENROLL
Insurer: Trupanion
By: JOHN M.
A great supportive company!
We had Trupanion for 13 years with our yorkie. We unexpecedly lost him a while back. Through those years Trupanion was wonderful with their support. We now have a Morkie puppy and did not hesitate to sign him up with Trupanion. They make it so easy! Great company and great sincere service!!
Insurer: Trupanion
By: wanda lockrem
Amazing Client Experience with Amber
Both Cassandra (original intake representative) and Amber (the representative who helped me today) were amazing! Amber quickly established a great experience by showing care for the reason I called, for my family (including our fur babies of course), and for me as a person. Amber went above and beyond in helping me transition my premium payments from payroll deductions to direct payment from me as I’m out on a leave of absence from work. She took time and explained everything, field questions, and ensure I was educated on next steps, what to expect, and how to transition back to payroll deductions once I return to work. I will always ask for her when I call Nationwide Pet Insurance in the future due to the above and beyond client experience. She made my day and accomplished my needs. A huge thank you to Amber!!
Insurer: Nationwide
By: Danelle
It was within my budget to afford pet…
It was within my budget to afford pet insurance and the level of care. I can use the same vet near my house. Haven't used it yet. My boy is 2 yrs old 6/6/2023 and due for his annual wellness check
Insurer: Spot
By: Patricia James-Douglass
It was easy to sign up All was very…
It was easy to sign up All was very up front no hidden cost
Insurer: Trupanion
By: Ray
excellent customer service at a time…
excellent customer service at a time when this is greatly needed!
Insurer: Trupanion
By: barbara centeno
Before Submitting Receipts:
After filing a claim using receipts provided by my Vet practice, my advice is to ensure that the Vet writes the receipt clearly indicating the Vet tests and Vet services were in determination and treatment for Trupanion-covered services. If additional non-covered services were provided by the vet at the same visit(s), have them split those off on to another bill.
Insurer: Trupanion
By: Mr. Quarter
Great service
Great service! Quick and easy
Insurer: Trupanion
By: Cindy from Louisiana