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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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My only complaint is the length of time…
My only complaint is the length of time it takes to get money for a claim. It says the average time is now 26 days. I’m pleased so far with the reimbursement amounts. So far so good.
Insurer: ASPCA
By: Cindy Meadows
The customer service worker was…
The customer service worker was friendly and knowledgeable.
Insurer: Trupanion
By: customer
One of the worst companies for…
One of the worst companies for processing claims. I submit my invoices with detailed listing of vaccines provided, date of service, and signature from the veterinarian. I provide detailed Amazon receipts for dental cleaning solution for my pets covered under their wellness plan. Yet, every-time I get the run around that they need to see when the item was shipped from Amazon, or that the receipt for the vaccination does not show a card was processed. How would the vet let me leave without charging me. Secondly the date of service, cost, and vaccine given with the vet signature was provided. A complete waste of time for them to try to not process claims!
Insurer: ManyPets
By: Andrew Lex
Great Experience and Selections of Service
What made my experience great was finding insurance that covered health and dental. Most pet insurances don't cover dental. This option made it very convenient.
Insurer: ASPCA
By: Brenda Johnson
Claims are handled quickly and…
Claims are handled quickly and efficiently. I really appreciate the fast turn-around for receiving payment.
Insurer: Embrace
By: Denage
Very helpful in regards to pulling up…
Very helpful in regards to pulling up Bruno in the system and letting me know how to proceed
Insurer: Embrace
By: Betty Delisle
Expensive service covers nothing
Expensive service that doesn't cover vet visits, surgery or medication prescriptions. They don't give a fvck bout you or your pets. Claims taake 3x longer than estimated and, as I mentioned, 90% get denied. If you love your pets go with a different company. DO NOT PAY THIS COMPANY.
Insurer: ASPCA
By: Marvin Rondares
ALL IS WELL!
Penny helped me with my boys' insurace. There was too many things going on at one time, renewal, correcting breed, and changing deductibles. It was pretty confusing. All is well now! Penny is such an asset to Pet's Best, I hope they realize this!! SHE SAVED A CUSTOMER!!! She took her time, listened, and gave me great feedback! THANK YOU PENNY!!
Insurer: Pets Best
By: Kelly Ford Bergeron
Good policy
Good policy. I just found a different one that fitted my needs better. Customer service was great. Really helped refund me. They're not a bad insurance company. They are good.
Insurer: Pumpkin
By: Elizabeth Petroff
I love Embrace
The website is so easy to use to submit a claim and track progress. You do not make me jump through hoops to get a claim approved and you are just the greatest!
Insurer: Embrace
By: Cheryl