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I love Trupanion
I love Trupanion. They cover a majority of the costs of my loving companion Zeus. They helped with allergies to blood work to emergency surgery etc. My dog was in the emergency hospital for almost 2 weeks and they told me not to worry about anything. They worked with the emergency hospital personally, so I just had to spend time with my dog while he was being treated and recovering from surgery. It was way less stressful on my end not having to worry about the cost. I wish I had gotten my cats on it when I had the chance. I highly suggest this company for insurance for your pets. Thanks Trupanion for being there for my dog and helping throughout the whole process. I was always skeptical about paying for insurance on a pet, but I'm glad that I did sign my dog up when he was a puppy. I will be enrolling future pets with this insurance company after my wonderful experience I had.
Insurer: Trupanion
By: Erica H
Overall frustrating experience...
Filed a claim based on an estimate from my vet. Got an invoice later that day but found that I could not add docs to the claim. About a week later my account showed the claim completed and reimbursement sent via direct deposit to my bank account. I assumed that ASPCA had contacted vet and verified the actual bill. 5 business days go by nothing in my bank. Call up customer service and rep tells me they do not pay on estimates ..I have to file another claim with the actual invoice. I say " but the computer says the original claim has already been paid.." Maddening!! I have filed another claim ...now I expect to hear that their records show they have already paid that claim.. Even more maddening!! Pet insurance is just not worth it..I have paid way, way, way more in premiums than If i had just paid cash out of pocket to the vet and on top of this is all this opaque bureaucratic nonsense designed to make it difficult to get a legit claim paid. Don't get me started on the customer service wait times!!
Insurer: ASPCA
By: Francis Mulhare
Disappointed
Customer service is off on the wrong "paw". I tried to create an account and was advised my e-mail was not associated with a Spot account.
Insurer: Spot
By: james feeney
Claim total below deductible.
Our dog, Tilton, developed an ear infection. The total treatment cost was well under the policy deductible. Even so, Trupanion kept a running total of costs, in the event that the costs eventually exceeded the deductible. Good job, and very pleased.
Insurer: Trupanion
By: Mark
Great Pet Coverage
Sounded like great coverage and fair pricing
Insurer: Trupanion
By: Mary
Great Customer Service
The representative was very polite , helpful. Answered my questions. Genuinely wanted to help.
Insurer: Trupanion
By: Yvonne
Trupanion has always responded quickly & reimbursed quickly as well!
Trupanion has always responded quickly & reimbursed quickly as well!! Always Very Courteous & Efficient!! Thank You Trupanion!!!
Insurer: Trupanion
By: Marcia