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RUN FROM FETCHPET
DON'T USE FETCHPET. They are the absolute worst. Firstly, they are nearly impossible to speak with. Their chatapp...AI, not a person capable of navigating any actual issue. Their phone line? It will hang up on you at almost every turn with automated responses (that are not up to date with your account). Be prepared to call back 3-5 times before you figure out which selections might actually get you to a person. And, by the way, you might only be able to leave a VM even if you do find the right selection. Most importantly, be prepared to have a difficult-to-navigate process from start to finish. Over the last half year I have submitted over $4k of valid claims and, despite having their highest level of coverage, only received less than $800 with no explanation of why. Before FetchPet took over Petplan, it was perfectly easy to see what was accepted, rejected, and in process. Now, whether on their app or website, it's nearly impossible to tell what's been reimbursed, what hasn't, and how to rectify it so your plan can actually be put to proper use. I have spent literal months navigating their 'customer service' to have a single check resent to the correct address (yet to be done), to have claims properly processed following a car accident that left me unable to do so until after their standard submittal time (it was agonizing and lengthy to provide them with all the information they required), and to now continue to follow up on why only 20% of my claims have resulted in received reimbursement. They clearly do not want it to be simple or easy to receive what you are owed. I’d like to add that their team has left the below standard message before I’ve received a reply to my most recent email or voicemail that were left before this review. So yet further demonstration of what they prioritize.
Insurer: Fetch
By: Reviewed
Website and Customer service awful
Website and Customer service awful I’m canceling
Insurer: Spot
By: Tanya Bermudez
Excellent insurance for pets
I’ve been with PetPlusUs for not dogs for over 8 years. Many claims. Excellent coverage- faithful to the agreement. No questions asked, all claims covered.
Insurer: Pets Plus Us
By: Virginia
Having Fetch insurance has been a game changer!
Having Fetch insurance has been incredible! Recently, my pup has had an issue with vomiting, so we went to the ER with him. Because we have insurance, it made any suggestion the vet had EASY! Any test she recommended, we did because I knew we had the safety of Fetch behind us. When your pet is sick, it’s great knowing that no matter what the cost, it is doable because of the great coverage Fetch offers. The one thing I didn’t worry about, was the cost. How amazing is that?!? It is extremely easy to submit claims as well. I can do it all from my phone in only a few minutes. They keep me up to date with the progress of the claim and even though it says it can take up to 2 weeks, it has never taken that long. I highly recommend Fetch pet insurance to anyone with pets. I am highly satisfied!
Insurer: Fetch
By: Jordan
We really like the ease of filing a…
We really like the ease of filing a claim and submitting documents as well as getting direct deposit of claim . It is cumbersome to continually send entire file of records instead of just most recent treatment . Also the in review does take longer than it should .
Insurer: Fetch
By: Mike Emery
Great communication
Great communication! My questions are answered promptly with the representatives. It’s easy to upload documents. I’m constantly updated on the status of my claims and I love the ease of direct deposit.
Insurer: Fetch
By: Claudia Rotilio
Pet insurance
I was interested in a catastrophic pet insurance policy. I can handle the yearly planned stuff but not an auto wreck with my three border collies. so I wanted to cover a big ticket items and am ok with high deductible and cover all my dogs. They had the best policy for multiple dog with higher deductible but went up to cover everything if something occurred and involved multiple dogs. Hopefully I will never need it but I wanted to make sure I would never have to choose euthanasia because the cost to treat was too high.
Insurer: MetLife
By: Deb
Trupanion, you're the best
You've been there every step of the way. You've helped raise Maggie since she was 10 weeks old and she'll soon e 13 years old. We couldn't ask for a better partner in raising Maggie and helping keep her as healthy as possible as she ages. Thank you so much.
This is my first pet insurance policy…
This is my first pet insurance policy and wasn’t sure what to expect, but I love my dog more than anything and wanted to be able to provide her with the best medical care available. This past week, my 2 1/2 year old pug Zoe was diagnosed with an enlarged heart on the verge of congestive heart failure. All I had to do was submit the invoices to Trupanion, and they took it from there. I’ve started receiving reimbursement checks already. While I’m still very worried about Zoe, Trupanion is standing by ready to help. I can’t thank them enough.
Insurer: Trupanion
By: Amy Lodovico
The claim was denied and the reason not…
The claim was denied and the reason not accurate. Didn’t appreciate the wording in the email.
Insurer: Embrace
By: Shelley Pierce