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Stress-Free Claims
"My dog has had a couple illnesses in his life, the most recent requiring multiple appointments and tests. After each visit I would get an emailed receipt from the vet and upload a new claim. The process is very straightforward and requires only a few steps to complete. The review period is quick and payment for approved claims is received within a few days as promised. No matter how many claims I have submitted, or how much they were for, Pets Best has taken care of them in the same manner. Such a relief! Thank you! "
Read Your Policy Carefully!
I learned that once you ever have a claim and you lower your reimbursement % and raise your deductible amount you can't change it back. AND, this next thing I'm going to describe is the reason I canceled one of my dog's policy. I read an EOB closely and discovered the reimbursement % is taken off DURING the deductible period. Yes. If you have a $1000 deductible with a 50% reimbursement and file a $1000 claim, it goes like this: $1000 - 50%=$500.00 towards deductible, not $1000. If you thought the DEDUCTIBLE was fulfilled, YOU'RE WRONG. In this scenario, you will have to file $1500 in claims to fulfill a $1000 deductible. If you have a $250 deductible with a 80% reimbursement and file a $250 claim, it looks like this: $250 - 20% =$200.00 towards deductible. That's right! Your reimbursement % is calculated DURING your deductible period. BUYER BEWARE!
Insurer: Healthy Paws
By: Wg Newman
Satisfied Customer
Review of my claim was quick and funds deposited into my bank account within a matter of days. I've never had pet insurance before so this was a positive experience.
Insurer: Spot
By: M. M.
Deep Space Exploration
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Ease of process
Pets Best is so easy to use and the customer service is outstanding. We’ve been with them for 5 years now with 4 dogs and they have been a blessing. Claims are easy to file and quick to get reimbursed. Multiple plans to choose from!
NOT IMPRESSED
I was satisfied with Trupanion until my last experience. I had tried to access my app to submit an invoice and it wouldn’t work so I called. Young lady said she would look into it and in the meantime sent me a link. Submitted the claim got email couldn’t read date sent another picture of receipt showing date. Got another email saying needed all pictures. Called again young man sent me his direct link and finally got through, in the meantime he told me the app is no longer works. NOT IMPRESSED , I use that app it is fast and easy. Considering what I pay for my dogs insurance I feel we should have been offered the courtesy of being informed that this was being done. Bring back the app. By the way Patrick Utter was very polite and helpful.
Insurer: Trupanion Canada
By: Michele Haynes
Worst animal vet ever DO NOT GO HERE
IF I COULD GIVE THIS NEGATIVE STARS I WOULD... THATS HOW BAD IT IS.... PLEASE DO NOT TAKE YOUR PET HERE.. DESPITE THE FAKE 4.7 REVIEWS THEY ARE REALLY ONE OF THE WORST ANIMAL HOSPITALS IN THE CITY. THEY KILLED MY Dog . AND I HEARD OF WAY MORE ANIMALS WHOS HEALTH ISSUES WERE NEGLECTED AND THE ANIMAL PAST AWAY... ALL THEY CARE ABOUT IS MONEY AND THEY ARE NOT VERY EDUCATED ON THE MEDICATIONS THEY GIVE.... IF YOU WANT TO BURY YOUR PET GO HERE, IF YOU WANT IT TO LIVE GO ELSEWHERE I SUGGEST KAHU ANIMAL HOSPITAL WHERE THEY ACTUALLY CARE BUT THERE ARE WAY MORE BETTER ALTERNATIVES THEN THIS PLACE.. THIS PLACE THE STAFF IS RUDE AND THEY OVERCHARGE EVEN FOR VIST.. KAHU WORKS WITH YOU...SO DO MANY OTHERS... BE SMART , DONT GO TO THIS ONE !!! THEY SHOULD BE INVESTIGATED AND SHUT DOWN.... ANIMAL KILLERS!!!!
Insurer: Nationwide
By: Harley
Expensive but quick payment
Fast repayment. Prices are outrageous. 30% increase this year. Simply preposterous. Every year it’s a giant increase. How can a dog’s insurance cost more than mine
Insurer: Trupanion
By: Paying too much
Carla is the BEST!!!
Hello Fetch! Please give CARLA a HUGE RAISE!!! Carla made my shopping experience pure bliss. She answered all my questions with kindness and professionalism. She was able to empathize with my current flea crisis. She is very knowledgeable about all the wellness coverage, illness and injury coverage, and how to use fetch's pharmacy. And most importantly she made me laugh :) Thank you Carla, and I wish you all the best in the future!
Insurer: Fetch
By: PLUTO
Inconsistent responses/ poor customer service
I filed a claim for my 7-month-old puppy at the end of August. When I was notified that additional information was needed, customer service informed me to get full notes from my vet and email them. My claim was denied because medical records were required for at least a full year, which didn’t make sense. After two weeks of no response, I called again and was told the claim would be reopened. However, after another week and a half, I was informed that the claim was not reopened. Finally, a third rep reopened my claim and ensured a follow-up. When I received a denial a few days later, it stated that I only had accident coverage instead of both accident and illness. I understand this, but why wasn’t this included in the original denial? Due to the poor customer service and inconsistent responses, I’ve canceled and gone to another service.
Insurer: Spot
By: Jaleesa Taylor