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Had an overall great experience
Had an overall great experience. Customer service was helpful if needed and relatively simple to process claim on the app.
Insurer: Fetch
By: Pabloh Kaufmann
Peace of mind after my tragic loss
I randomly decided to get Pet Insurance in January after I got my dogs teeth cleaned. Little did I know she would tragically get very sick quickly and ended up passing away suddenly in June of the same year. There was a lot of testing done prior to her passing and it wasn't cheap. I was unsure how much the insurance would pay even though I knew I got one of the best plans. It was a peace of mind having a really good payout from all the painful expenses we had to pay after we lost her. I am grateful I randomly decided to get Pet's Best. I plan on signing up again when I'm ready to adopt another sweet dog someday.
Insurer: Pets Best
By: Jaycee Grover
So I again contacted Embrace
So I again contacted Embrace. They said “due to the fact that the first vet records have still not been obtained we will consider your pets condition as pre-existing”. What a crock, they have all of his records and he was not adopted from a reputable breeder with a stellar record with a broken foot that happened to show up a year and two months later. Stay away from Embrace. I have been a customer of USAA for over 22 years and they have done a horrible thing adding Embrace to their benefits list. I have now started using Spot Pet Insurance - listed by Forbes as the best. Ironically Embrace is number 10 on their list.
Insurer: Embrace
By: Quentin Collins
A returning customer
I recently contacted Trupanion to enroll my new 10 week old kittens. I had my previous pet, Max, enrolled in their program. Unfortunately my sweet dog required two extensive surgeries during his lifetime. My coverage thru Trupanion allowed me to provide the best care for him without undue financial hardship for my family. The staff is consistently compassionate, knowledgeable & efficient. They provide a valuable service.
Insurer: Trupanion
By: Mary Jung-martin
Easy, no-hassle claims
Easy, no-hassle claims. Just submitted the documentation for my pet in the portal and it was reviewed and adjusted without incident or nitpicks - a problem I faced with virtually every claim through my last provider, despite having coverage on my pets since they were <6 months old.
Insurer: Embrace
By: mimi
1st time submitting a claim
Once I learned what a SOAP note was and got that filed the claim was relatively easy. Two phone calls and both reps were pleasant and fun to work with.
Reliable Company
I’ve had a couple claims with Fetch. They process claims quickly & pay quickly. They were for minor medical issues, but I never felt the company was trying to figure out how not to pay like many insurance companies seem to do. We haven’t had to deal with a major medical issue with our 2 year old Westie (and hope we never do), but we’re very happy with Fetch so far
Insurer: Fetch
By: Consumer
Extremely slow to process claims
Extremely slow to process claims. Stated when filing that the average claim processing time was 3-4 weeks. 4 weeks later I get a follow-up email With an apology stating they are working on claims as fast as they can. I checked today and still has not been processed or even looked at and the processing time has now changed to 35 days. I I'm now unsure if this will be an ongoing issue as an attempt tonot Pay claims. I will follow up on any claim Is processed to see if i can get reimbursed for at least a portion of the bill i
Insurer: ASPCA
By: Kerri fugr
I haven't made my cats appointments…
I haven't made my cats appointments just yet to have an opinion of you guys just yet but I have 2 out of my 6 cats and 1 kitten yet to do. Just made 2 of their appointments which are coming up in the next week, and until then I feel positive that it will be an overall good experience.
Insurer: Spot
By: Allyson Ryan
pre approval as my pup entered the icu
Suddenly my dog was critically ill and everything changed abruptly.I was asked about resuscitation for him as he was admitted to the icu.The hospital received pre approval from Trupanion while I was still at the hospital.That small but enormous thing - pre approval for the anticipated cost- allowed me to breathe and focus on my pup. There are no words I know to thank Trupanion enough for that peace of mind. My pup and I were not alone. Trupanion would help us get through this. That they keep their promise to be there in the most difficult time, when you can hardly think. For that, I give all thanks.
Insurer: Trupanion
By: wynter schuyler