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Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
Insurer: Healthy Paws
By: Sharlene
Latest 1 comments
We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.
Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
Insurer: Pets Best
By: Sharlene
Embrace is easy to work with
Embrace is easy to work with. Uploading claims is quick and easy and the company responds in a timely manner. The website is simple and easy to navigate too. I am very pleased with Embrace and I'm so glad I got coverage for my young dog Ella.
Insurer: Embrace
By: Angela Herman
Excellent insurance
Pets Best has been fantastic with paying on claims for our dog, Ginger. We have been very happy with the coverage and excellent customer service over the past several years!
Insurer: Pets Best
By: Beverly
Very easy and streamlined process
Very easy and streamlined process
Insurer: Trupanion
By: Rita
Great customer service rep
Great customer service rep . Very informative friendly and helpful.
Insurer: Trupanion
By: Mike Paulicelli
Super easy and quick claim.
Super easy and quick claim. Pleasantly surprised.
Insurer: Pets Best
By: Paula Williams
Piece of mind
Just joined so thankfully haven't used it. The price and short period of wait time to make use of it when necessary is what prompted me to move forward with the insurance. I have a new large breed puppy and the cost of anesthesia alone for any surgery is shocking so I consider it an affordable piece of mind.
Insurer: Spot
By: REX
soooooo easy to submit a claim
soooooo easy to submit a claim
Insurer: Embrace
By: Tory Boettcher