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I had ordered two platinum policies for two dogs. Muffin came in gold. Got on the phone to change Muffin to platinum and I was told I had to cancel out the policy and start over again. I was being assisted by someone and there was a hang up. No one called me back. Not good customer service
Insurer: Spot
By: Doug Schmidt
Great experience
Great experience, quick communication, no issues, highly recommend
Insurer: Pets Best
By: mattevoviii
Pets Best the The Best pet insurance
Pets Best the The Best pet insurance! Good rates for excellent coverage, easy reimbursement, and terrific customer service. I highly recommend this pet insurance.
Insurer: Pets Best
By: Nolana Daoust
Reputation and competing price
Reputation and competing price
Insurer: Spot
By: Tom Tonella
Our agent Hannah was very enthusiastic…
Our agent Hannah was very enthusiastic on our initial call. Assured us that she would be easily reachable, and I've called on a number occasions and left a voicemail and never got a response back. Based on this interaction I will not be using embrace to insure my new puppy.
Insurer: Embrace
By: Kenny Niernberg
I have submitted required documentation…
I have submitted required documentation on three different occasions with no results. I even sent required documentation via US Mail, called, they said they received it, now they say they never got it. I am very disgusted with this company and will be cancelling my policy with them on my 3 dogs.
Insurer: Fetch
By: Don Laconi
The Embrace Pet Insurance website very…easy and quick to use.
The Embrace Pet Insurance website very easy to fill out.
Insurer: Embrace
By: George Himes
Even though we cancelled due to my dogs…
Even though we cancelled due to my dogs death in 24 hours of getting my policy, Spot has been nothing but so amazing kind and thoughtful. They have reached out via email, phone and mail. Thank you so much spot!
Insurer: Spot
By: Vanessa Biolo
Very easy to enroll and my questions…
Very easy to enroll and my questions and concerns were answered. Well worth the peace of mind.
Insurer: Trupanion
By: Al Z