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Dishonest
We have had a good experience for the last two years until now. The last two years our claims were insignificant amounts and Pets Best had no issues paying out. This last month our dog needed knee surgery which from diagnostics to post op follow ups is over $7k. They denied our claim based on our dog having had knee surgery on his other knee 3 years prior. I spoke with a representative over the phone on choosing the correct coverage with full disclosure of previous knee surgery and other preexisting conditions. The representative told me which coverage to get and that his knee would be covered if God forbid he needed it. So here we are stuck with this medical bill and not even the initial diagnostics to determine what was wrong with his limb was not even covered. Pets Best is a waste of time and money since they will not pay out for bigger claims. I’m very disappointed!
Insurer: Pets Best
By: Gail
Outstanding customer service
Outstanding customer service
Insurer: Fetch
By: marcy greer
Value for ever increasing premium is questionable
Only had an opportunity to submit a claim once in 12 months. New it was below deductible, but was surprised at the amount of deductions even to be considered as meeting deductible. I do not find value in this product. Get way more cute, fairly useless communications, than I received on the claim submitted.
Insurer: Figo
By: customer
My agent was very patient
My agent was very patient, helpful and quite knowledgeable. Nice pleasant, cheerful attitude and easy to talk to.
Insurer: Prudent Pet
By: Chris Cooley
Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
Insurer: Healthy Paws
By: Sharlene
Latest 1 comments
We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.
Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
Insurer: Pets Best
By: Sharlene
Embrace is easy to work with
Embrace is easy to work with. Uploading claims is quick and easy and the company responds in a timely manner. The website is simple and easy to navigate too. I am very pleased with Embrace and I'm so glad I got coverage for my young dog Ella.
Insurer: Embrace
By: Angela Herman
Excellent insurance
Pets Best has been fantastic with paying on claims for our dog, Ginger. We have been very happy with the coverage and excellent customer service over the past several years!
Insurer: Pets Best
By: Beverly
Very easy and streamlined process
Very easy and streamlined process
Insurer: Trupanion
By: Rita