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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Appreciate having insurance but disappointed
Appreciate having insurance, but disappointed in the deductible and not being able to cover more of my costs for my baby girl.
Insurer: Pets Best
By: R Williams
Answered my questions completely and…
Answered my questions completely and ease of website.
Insurer: Pumpkin
By: customer
Very good customer service.
Very good customer service.
Insurer: Pets Best
By: Christine Zhu
I have only used the wellness portion…
I have only used the wellness portion of my policy on Bandit. Once I upload the invoice, it is usually paid within a few days. I hope I never have to use the actual medical poilcy.
Insurer: Embrace
By: Wanda Manring
Slow to review and slow to accept any claim
While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.
Insurer: Pets Best
By: Gary
Convenient and Quick Reimbursement
My pup’s vet recommended Pumpkin. I was skeptical at first as I’ve heard so many stories about animal insurance not being sufficient and ultimately a waste of money. However, I am pleasantly surprised with Pumpkin. I submitted my pup’s receipts for his annual and was refunded within just a few days via direct deposit for the full preventative visit through his essentials plans. The insurance options are flexible and with the essentials plan added, the peace of mind is worth it. I never want to need any of it besides the essentials to cover his annual but isn’t that how all insurance works? It’s best to have it and not need it than to need it and not have it. Very happy with my vet’s recommendation!
Insurer: Pumpkin
By: Kaleb’s Mom
Worst pet insurance ever
Worst pet insurance ever. Customer service non existent. Nobody answer phone or emails. Never paid any claims for me. Scam
Insurer: Embrace
By: Eris
Not at all what I expected
Not at all what I expected. Waited for almost a month for a decision. Never missed or been late with a payment. Had the insurance since she was 12 weeks old. My dog had never been sick or needed hospitalization. Paid close to 2k and reimbursed barely 350.00. Will not recommend.
Insurer: Trupanion
By: Odelisa Antunes
This insurance is completely worthless
This insurance is completely worthless. Want to spay/neuter your pet? Not covered. Yearly exams and vaccines? Not covered. Pet needs meds? Not covered. I have three dogs and my vet offered an inhouse rewards type program that I turned down due to having this worthless policy. Then when I went to submit my claims they were almost completly denied reembursment. We ended up spending over $3000 out of pocket and only recieved about $200 in approved claims. Youre better getting on a plan with your vet or just saving your money. This policy is complete trash!
Insurer: Nationwide
By: Jeremy Oyler