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The ease of submitting my first claim.
The ease of submitting my claim and speed at which it was approved and paid. Didn't know what to expect this beinng my first claim, but it progressed flawlessly!
Insurer: Embrace
By: Barry Stark
Great Pet Insurance!
Healthy Paws is great! We have used them for both of our dogs since they were puppies. They have saved us SO much money for smaller medical issues over the years. Recently, our dog had to have ACL surgery which cost $6000- Healthy Paws covered almost all of it. They also refunded us via direct deposit in 2 days. I am very pregnant, so this was very helpful to get the surgery paid off quickly. Their website is quick and easy to use. They even checked on my dog after the surgery. Would highly suggest!
Insurer: Healthy Paws
By: Kayla
Poor coverage and high prices
We got Embrace for our dog as pet insurance. It was difficult to contact them for account changes and it took a long time for our claims to get processed and denied. My husband and I both tried to add me to the account several times but they never responded to our request. Every claim we requested was denied coverage because it didn’t fall into a very specific series of requirements. After we moved states, they upped the price to $300 per month (!!!) without obtaining a confirmation that we were okay paying that rate and they still denied our claims. They work very hard at reviewing records to find ways to not reimburse you. We have spent thousands of dollars for coverage with $0 reimbursed. I’m in the medical field and the logic they’ve used to deny our claims would not fly for human beings. However, they get away with it by simply not being responsive to emails and inquiries. Again, I work in the medical field and this is the worst type of insurance that I’ve had to deal with.
Insurer: Embrace
By: J
Just had a 32% annual increase after an…
Just had a 32% annual increase after an 18% increase last year (5-10%annuals previously for 7years) that’s a 50% wildly outrageous increase over two years with zero explanation except “we calculate premiums based on veterinarian claims in your area” I’m sorry but this is unacceptable to saddle long term clients with wild hikes like this!!!!! Don’t get fooled by their fluffy and caring marketing! They only care about the monthly increase of funds coming into their bottom line! Beyond frustrated with this money grab increase! At least the girl I spoke with on the phone finish our unpleasant call with “well you have a great day and give Sable my love”????? I’m sorry your standard telephone conversations might need to be adjusted a bit for these situations! The sarcasm was less than appreciated from a client paying over $2000 a year now for your insurance (which by the way I have never made a claim against……) I’m researching quotes now from competitors and I will be switching ASAP!
Insurer: Trupanion Canada
By: Rose Foster
Trupanion has been amazing with our…
Trupanion has been amazing with our puppy of 3 years old. They've been helpful with everything the policy was to provide. Customer service has been extremely helpful when I've called in. I have no complaints... Amazing company who truly loves pets!
Insurer: Trupanion
By: Judy Gallion
My experience with my Nationwide family…
My experience with my Nationwide family is not a 5 star but a 10 star. Over the years I've been treated with respect and kindness. Some of my challenges were with the portal. A month ago I ran into issues with the portal, Stacy and Alexis came to my rescue. My husband, Mack and I recently lost our dearest furry baby Ivy. They were always kind and understanding, while coping with our loss. I share my experience with family, friends and total strangers about Nationwide Pet Insurance. The family at Nationwide Pet Insurance are truly kind, caring and compassionate people. The world would be a better place if we just should a little kindness like our friends at Nationwide Pet Insurance has. Thank you again from the bottom of my heart.
Insurer: Nationwide
By: Monika McGhee-Anderson
Easy time submitting claims
Easy time submitting claims. Great Customer service!
Insurer: Embrace
By: Samuel Morris
The agent was kind &…
The agent was kind & patient.....getting insurance for my new dog stirred a great deal of emotion from the loss of my doggie that died before and she listened & answered a million questions.
Insurer: Trupanion
By: EIS Repeat Customer
Peace of mind
After having this insurance for 18 months, I could not be more grateful. The peace of mind for my dogs health means the most to me and with the 90% coverage I have that.
Insurer: Pets Best
By: Dori Wingate