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Customer Service
Customer Service Kelsey, was able to explain everything in a matter which I was able to understand... Great job...
Insurer: Fetch Canada
By: Kim H.
healthy paws is just a scam
healthy paws is just a scam do not trust them. they will take your money for years and then once you have a problem make it impossible to get a reinbursment. you only see how dishonest and deceiving this health insurance is when you file your first claim! even if your dog is super healthy and it is 100% obvious the problem was just an accident. dont fall for this scam. This review is not about the deductible, it is about filing claims and suddenly finding out how they operate. Healthy Paws should request ALL the medical records and information they need and make sure that your dog will eventually be eligible for claims BEFORE starting charging you. Two different healthy paws representatives told us over the phone that the records that they requested when we suscribed and they “accepted” our dog were actually not ENOUGH and that they only really check your eligibility AFTER you submit your first claim!!! What?? This means that if your dog is ok, you can pay them for YEARS before you actually find out that your dog might not be eligible after all! Even if they end up accepting this specific claim I think this is very DISHONEST. Apparently this is written somewhere in that very long contact they sent us (of course…) As you can read in other reviews here and in their app, you only find out how things are when you have a claim. They charge you for years but then they need to check if you are “really eligible”. WTH???
Insurer: Healthy Paws
By: mar
I have been looking for health…
I have been looking for health insurance for Gypsy and I was referred by a friend. I was told the turn around to get paid is very quick and I’m praying that it cover’s well.
Insurer: Trupanion
By: Mary Beth Dufrene
Pets Best came through
I got my puppy's insurance about six weeks before an obstruction surgery that ended up costing around $8000. When I signed-up I opted for a high deductible ($1,000) , being terrified of a huge bill like the one I got. Two weeks before the incident I got an email from Pets Best that Tico, my pup, was now covered. Friends were skeptical that I would be covered having gotten the insurance within a few months of the incident. A few days ago I was immensely relieved to find out that PetsBest covered most of the bill, minus the deductible and a bunch of co-pays. They sent a detailed itemized bill explaining what was covered and what wasn't. They have other plans that would have coverd more of the costs but I can definitely say that I got the protection I was looking for and was treated professionally. They also have a fantastic app. I already sent an email to all my pet-owner friends recommending they get Pets Best pet insurance.
Insurer: Pets Best
By: alan smith
Great Experience
We had neurological issues with our puppy that were very scary and expensive. Without Pets Best we would have never been able to give her the care she needed. The claims were done quickly, and we were reimbursed in a timely manner. I would highly recommend Pets Best.
Insurer: Pets Best
By: michaela Haney
So Disappointed! I read all the reviews both personal…
I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.
Insurer: Healthy Paws
By: sally conte
HEALTHY PAWS DECEIVING CONTRACT
healthy paws is not to be trusted They accepted to insure our super healthy dog 2 years ago. They requested health docu,ments that we submitted and we have paid them ever since. We never filed a claim until today because our dog had a fox tail accident. Suddenly they don't know if our dog is healthy and they need more medical records that they never mentioned before, so basically they just take your money for years and then once you have a problem make it impossible to get a reinbursment. You will only find out how dishonest and deceiving this health insurance is when you file your first claim! Even if your dog is super healthy and it is 100% obvious the problem was just an accident. Dont fall for this scam. I REGRET having this insurance!
Insurer: Healthy Paws
By: MARCELA
Latest 1 comments
Marcela, As per the policy we do require full medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts in providing those records. Your recent claim was covered in its entirety with the exception of the exam fee, which are excluded by your plan. Covered items were applied towards your chosen deductible. As with any plan that has an annual deductible, that must be satisfied before any reimbursements can occur. The Healthy Paws Team
Embrace make my experience a pleasure
Embrace was excellent regarding my dogs recent visit to an emergency clinic. They processed the claim within a week. I will continue to use Embrace for my pet insurance needs in the future. I have 2 small dogs
Insurer: Embrace
By: customer