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Filing the claim was easy and Pets Best…
Filing the claim was easy and Pets Best was very responsive. Information on the claim is easy to find on the website. Totally positive experience!
Insurer: Pets Best
By: Mimi Turi
Fair company that is easy to deal with
The claims submittal process was very straightforward and easy
Insurer: Fetch
By: Jeff R
Good pricing, very slow and odd claims processing!
The pricing for PetsBest insurance is good. I did a lot of research before I chose them. Their app works OK for submitting claims, but looking at pending claims, it requires that you login a second time. Often it takes you to an error message and you have to keep logging back in to view your claims. I have claims that were submitted over 30 days ago. They are still pending. I have two claims that I submitted within the last week. One is paid for and the other is still pending. I do not understand their processing of claims, but that makes no sense. Pets Best - do better with TIMELY claims processing and stop requiring a second (third, fourth, etc.!) log in to view claims!
Insurer: Pets Best
By: CP in AZ
They don’t follow up with clients
They don’t follow up with clients. Claims take way longer than they say
Insurer: Embrace
By: Nagabis Gonzalez
The rate for my two dogs went up just…
The rate for my two dogs went up just after one year, now on year two. As of right now neither dogs are high maintenance and just this last two months did I ever reach the deductible for one dog. I do not understand why the monthly rate would rise when I had not asked for major coverage of anything from Embrace.
Insurer: Embrace
By: Brandelle Delph
It took 30 days!
It took 30 days! THIRTY days!! The entire point of me carrying this insurance is to lighten the burden an emergency vet trip puts on the finances. 30 days later is far too late. And no explanation, no updates. A couple lame apologies is all I got. Oh wait! I also got a premium increase on a 3 year old dog with no medical issues. How do you like them apples?
Insurer: Pets Best
By: Debbie Henderson
Our experience with Fetch a…
Our experience with Fetch has been a good one. Communication with Fetch has always been very good. Fetch gives detailed information about our claim and when to expect an answer to the payment of the claim.
Insurer: Fetch
By: Ray Burchett
Once again great service
I have been with Embrace for 8 years now. Service has always been top notch. Recently it seemed one of my claim submittals was missed. I waited a while (actually a few months) and finally called. They were quick to acknowledge that it was somehow not addressed. It was quickly processed, and I received my wellness claim benefits within a couple days. Ryan was awesome and did not back pedal on their oversight.
Insurer: Embrace
By: CN
I’m not sure this is a legitimate…
I’m not sure this is a legitimate company. They show a phone number, but it doesn’t connect in Canada or in the USA. Emails are not answered and returned. What good is this?
Insurer: Spot
By: Terry F
Quick claim approval
I submitted my claim in the morning and received reimbursement on the same day!
Insurer: Figo
By: Gen S.