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The amount of time it takes for…
The amount of time it takes for reimbursement is ridiculous. I have 4 claims I am waiting on payments for. It definetly has caused me to search other companies. Unless you want to wait for an extensive period of time for reimbursements dont purchase pet insurance from this company.
Insurer: ASPCA
By: Bridget Burdette
Amazing customer service by phone
Amazing customer service by phone. Fully refunded the months of insurance I paid on my beloved deceased dog. I couldn’t bring myself to cancel her plan it felt too painful. They refunded in full after confirming her date of passing with no questions asked. Thank you Trupanion.
Insurer: Trupanion
By: customer, also a DVM pet owner
Really easy
Enrolled on line. Then I called customer service and they were very friendly and helpful.
Insurer: Trupanion
By: TJS
Great Experience
I was unsure if I wanted pet insurance, if it would be worth it, how to choose a company, but Fetch has been true to its word and the policy since the start. The policy is very clearly written and laid out. Their terms are fair. I love that services like physical therapy is covered, that I can pay annually instead of monthly for the entire premium, that I can use chat features to talk with representatives, and that I can upload documents via the app. My dog will have Fetch insurance for the rest of her life and any future fur babies are going to be signed up right at the start!
Insurer: Fetch
By: Dana Hendricks
Best choice for pet Insurance.
I have been with Fetch Pet Insurance since 2020 and have nothing but great feedback to share. My 3 pets are under their policy. I have needed to use it twice within these three years, and Fetch made the process very smooth, approving my claims in less than 2 weeks in both situations. The App is straightforward to use. Their customer service is always available and professional. I am 100% satisfied and sure I made the best choice for my pet's insurance. I feel safe with Fetch Pet Insurance, knowing they got my back regarding vet bills to keep my furry angels safe. Forever their client.
Insurer: Fetch
By: Fernanda Stevens
You're glad you can help me take care of my pet???
You're glad you can help me take care of my pet??? Really??? YOU SUCK!!! You are a typical insurance company that profits on the people who pay their premiums on time, but truly get nothing for their money!!! You pull on the heart strings of people who choose to take care of their pets over neglecting them. Your "under the microscope" crap for claims really sucks. You need to do the work, not the people paying for your insurance. You want office notes from the vet, you get them!!! Start taking care of the people who pay their premiums. Your reimbursement policies suck! Glad your profits are up! That's more important than anything!!! I'll be seeking new Pet Insurance with another company!!!!
Insurer: Fetch
By: Rick Doyle
Better than human medical insurance
Met Life Pet has been great for us. It is far easier than our human insurance. Just take your pet to the vet and get a copy of the bill and the SOAP notes. Take a picture in the app and click submit. It usually takes 2 to 5 days for us and we get reimbursed directly into our checking account.
Timeliness of processing claims disappointing
Very pleased overall with the plan coverage I have. However, the processing of claims has been disappointing. They are very transparent that it may take up to 45 days for a claim to be processed. I appreciate that information, but the frustration comes from speaking with multiple customer service reps to provide info that never seems to be passed along to appropriate party. Even after vet's office calls and provides requested info it still does not help. I would have gladly given my experience a 5 as the claims were paid, but the processing was very disappointing. They will not allow you to speak with a Manager or Supervisor to express your concern or get further clarification.
Insurer: Pets Best
By: Sandra Fortner
Providing coverage when I needed it ,in…
Providing coverage when I needed it ,in a Prompt and convenient way.
Insurer: Fetch
By: David Furin