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Great experience with first claim
I submitted my first claim after having Embrace insurance for my dog for 7 years. It was a very easy and fast process. The peace of mind provided by having insurance is huge benefit. It made the decision to have surgery for my dog a lot easier to swallow despite a large price tag. I definitely recommend and will continue to be a customer!
Insurer: Embrace
By: Doug
Pets Best Has A Fast and Efficient Claims/Reimbursement Process!
I purchased a 12 month supply of NextGuard for my little Yorkie and a week later I was reimbursed in full via a direct deposit into my checking account. Thank you for the fast, streamlined and simple claims filing and reimbursement process!"
Excellent insurance provider
Awesome customer Service..fast pay out time , really impressed with the customer Service
Pumpkin is extremely fast
Pumpkin is extremely fast, however I have received only the one reimbursement when 2 were sent. Pretty sure it’s my post office but without a tracking number I have no way to figure out where that check is.
Insurer: Pumpkin
By: Stephanie
Spoke with Aileen
Spoke with Aileen, Andino and experience was amazing! She explained everything in a way it was easy to understand with anwsers to all my questions. Additionally provided guidance on which plan would be best for my pet.
Insurer: Fetch Canada
By: Yash Mehta
Simple
Simple to provide documentation for veterinarian wellness visit.
Insurer: Pumpkin
By: David
Best Financial Decision
I'm so thankful I got Pets Best insurance. My labradoodle puppy was totally healthy until about 14 months, when he started having seemingly unsolvable digestion issues. Because we had such good coverage, I could say yes to a full diagnostic workup from a specialist, which ended up incurring ~$10K in vet bills by the time his issue was diagnosed. Pets Best reimbursed us 90% for all the tests, meds, imaging, laparoscopy and anesthesia - everything the policy promised. Without it, Stanley would still be a very sick doggy and I wouldn't have professional guidance or tools to keep him at optimal health. Thanks to Pets Best for making claims easy to file, for clear, responsive communication, and most of all for paying for 90% of my dog's treatment costs.
Refused reimbursement
This insurance company is a scam. My pet was scheduled for a dental cleaning. However, the vet discovered he had severe gingivitis when prepping him for the cleaning and he needed 16 teeth pulled. Filed a claim with Embrace and it was our first claim ever with this company ever since we insured the pet 4 years ago. Every year the policy price keeps climbing, but they outright denied our 2k dental bill because they blamed the vet for only coded the bill as “wellness”. I asked customer service on the phone why the claim was denied, and Cassie told me I should go blame my vet because they refused to break down the bill on how much of it was dental cleaning. I asked Cassie how much cleaning does she think my pet needed done when he had 16 teeth pulled. And she kept telling me there is nothing they can do and to call the vet. Do not recommend.
Insurer: Embrace
By: Iris Dieu
Karley was amazing and helped me get…
Karley was amazing and helped me get exactly what I needed!
Insurer: Fetch
By: Estefania Carreras
Thank you Pumpkin Insurance for the…
Thank you Pumpkin Insurance for the fast and high-quality work, we are very grateful to you and of course we will choose only Pampkin in the future.
Insurer: Pumpkin
By: Svitlana