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Customer Service is Call Only
I just adopted a new kitten couple weeks ago and this MetLife insurance was the free package from adopting from AHS. It all started with this lady who helped me set up my account, she spelled my street address incorrectly, when I found out I had to call them twice (not including the first call) to finally get them updated my address. Then after that, I won't be able to update the address in the policy packet. The online chat is definitely a fake chat, it's never worked. I emailed pet_info based on their website and never got a response. Each time I called them, I had to wait on phone for over 30mins. How can they make updating an address that difficult? I just emailed pet_feedback, we'll see if they'll ever get in touch with me or not.
Insurer: MetLife
By: Selina Wang
Terrible
Terrible. Didn't pay a claim on a puppy I bought because it was born with a hernia. Ipaid for a whole year! Had nothing to do with its medical but they wouldn't pay. Called it all pre existing. I do not recommend them. IT WAS A PUPPY, 6 MONTHS AFTER I BOUGHT THE INSURANCE! NO WAY IT WAS PRE EXISTING. Now they are charging me and I canceled.
Insurer: Embrace
By: M L
Upon the arrival of two kittens I knew…
Upon the arrival of two kittens I knew I had to look for insurance. Looking at other options I decided on Pets Best and am extremely glad I did. I have the plan that includes "wellness" and have been surprised at the coverage and the actual reimbursement and how quickly it happens. Keep up the great service
Insurer: Pets Best
By: Jeff
They Deny Claims With No Reason
They deny a claim and say they don't have enough records when the entire record was sent to them. Their explanation is unhelpful - they try not to pay claims. I don't recommend.
Insurer: ASPCA
By: Kimberly F., Ft. Lauderdale
Quick reply
Quick reply. Easy process. No denial.
Insurer: Prudent Pet
By: Marie & Ron
Excellent affordable courted
Excellent efficient kind and thorough
Insurer: Trupanion
By: Linda
Mo explained the Trupanion benefits clearly
Mo was very helpful and explained the benefits with Trupanion. He answered my questions and cleared up any confusion I may have had
Insurer: Trupanion
By: HR
Your process is quick and easy.
Your process is quick and easy.
Insurer: Embrace
By: Kathy Brown
Kelseyville was very helpful
Kelseyville was very helpful, knowledgeable and did everything to help me. I highly recommend her, and she's an asset to the co..
Insurer: Fetch
By: Nonie Vantlin
I thought the wellness plan would cover…
I thought the wellness plan would cover more of the routine general vet visit charge needed to get the required immunizations. The shots are covered, but not the accompanying exam fee.
Insurer: Fetch
By: Richard W. Hoehn