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Stress-Free
This is the first time we’ve ever used pet insurance and it was a really great experience. On a day when we were worried about our dog and the kids were a handful because of their worries, Trupanion took the stress off so that we didn’t have to concern ourselves with the cost involved or a hassle to get insurance to pay their part. The hospital received approval from Trupanion in minutes and we only paid our co-pay. It was great.
Peace of Mind
We had a scary emergency with our 2 year old Pug a few weeks ago. Thanks to our Healthy Paws insurance - we were able to focus on providing the the best care possible to ensure our pups good health instead of stressing out about the costs associated with it all. We submitted a fairly hefty claim after our appointment and received re-imbursement within a week!
Insurer: Healthy Paws
By: Alecia Erwin
Claim processing
The claim processing was a little excessive. I filed the claim 6/27/23 and was told after 15 days we can request expedited process which was not true. Called back after 16 days and was advised claim rep is working and I would have to wait in additional 19 days to request expedited processing. although customer service was really easy to talk to some of the information provided it was inconsistent. This is only the second claim I have filed since starting my policy in 2021. The first claim was handled within 10 days. I have received my EOB, but reimbursement is still pending. overall I am happy with PetsBest but this claim process was a little frustrating. if anyone is in the market for great coverage, this is the company to look for.
Insurer: Pets Best
By: David Ray
Great communication x
Great communication x So far so good i will update as time passes but currently very happy
Insurer: ASPCA
By: customer
Embrace Pet Insurance Rocks!
Embrace provides great customer service and the online account is so easy to navigate! I never knew submitting a claim could be so easy!! Thank you Embrace!!!
Insurer: Embrace
By: Andrea Sciortino
Not satisfied
It took quite awhile to get reimbursed when my cat had a urethral obstruction. Then my payment went up by over $20 the following year… they said it was because my animals got older. My dog is only 3 years old, and I was told it will go up about that much every year due to aging.
Insurer: Embrace
By: T T
Pets Best is second to none
Pets Best is second to none! My experience has been great. From the price of the policy to ease of submitting claims to the quick turn around of getting my claims processed. On behalf of me and my dog Thank You Pets Best Health Insurance!!!! ? is why use anybody else???
Insurer: Pets Best
By: Vin Mistretta
Claim process seems much easier than I was anticipating
Customer support when calling them are very nice and informative. They will help you through the entire process of understanding. The online claim process was also much easier than I ever thought. And fast! Got two claims processed within 12 hours.
Insurer: Figo
By: Afchine
Not very happy with Figo Pet Insurance
Claims are confusing in the system. They duplicate and combine services even if they are in a different invoice. There are items that insurance does not cover even if they are related to an illness like Veterinary Exam Fees for cancer, so it is a surprise that more money is coming out of my pocket. First claims took weeks to get processed because it was missing a little information that could be resolved very easily if I knew what they wanted. They do not respond to emails when questions are asked. The two representatives that I have talked to are very helpful, but it looks like the system answers for them (they are working from home) and I can hear the family conversations for a few minutes before they answer the call. With a $10,000 coverage, 20% co-pay, and after the $500 deductible, I'm still paid about $4,000 out of my pocket for the first year not going over the $10,000 coverage.
Insurer: Figo
By: Customer