209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was very easy enroll.
It was very easy enroll.
Insurer: MetLife
By: Leticia viera
I had to go thru enrollment several…
I had to go thru enrollment several times because the site kept locking up
Insurer: MetLife
By: Scott Balli
Website was easy to follow to submit…
Website was easy to follow to submit claim. Prompt response.
Insurer: Pumpkin
By: Kathy
Thank you
This is the second dog that we have had with HP Insurance. The process of submitting claims and receiving feedback/communication was above and beyond what I was expecting. This last claim was the biggest we have ever submitted, even when we had our dog Zoey Peele (RIP). I submitted 65 pieces of paperwork regarding Nala's injury, and when I tell you the process was dummy-proof (LOL), it truly was. I also thought because the bill was so much, that it would take a few months for everything; NOPE! We got back our money within 2 weeks of submitting, and that was right before Christmas, so needed. My co-worker has pet insurance with a different company and could not beleive HP process and quickness. His dog has a major injury months ago and it took them close to 6 months for a $6k claim. Once again thank you so much for making this process so easy.
Insurer: Healthy Paws
By: Raymond Peele III
Informative and friendly staff
Informative and friendly staff. I purchased a pet policy and am very happy with the service thus far.
Insurer: Prudent Pet
By: Burnwash
The service was fine but I wanted to…
The service was fine but I wanted to see the numbers in WRITING. I couldn't get the "get a quote" link to work and even messaged their IT about it but never heard back. Ultimately, I did it through the phone but once I received the email back with the coverages (they wouldn't send an email prior to my acceptance and credit card showing these numbers) I realized the deductible was NOT the $250 deductible provided through my employer but the standard $500. Nationwide was only financially good for us if we had the $250. Now I'm jumping through hoops to fix it but I guess I'm going to be SOL. The coverage works fine I'm sure but now I'm paying too much for something I didn't want. I do NOT recommend calling to get a quote.
Insurer: Nationwide
By: BP
My cat passed away
My cat passed away, You used to be able to cancel a policy online when a pet passed away but apparently that is not the case anymore. Tried emailing a week ago when it happened, no response, chat feature doesn't work says you have to call. So I call but they're closed Saturday and Sunday, forgot to call Monday, finally get through today and the recording states hold times are 30 to 40 minutes!!!! I'm grieving the death of my pet and the only way to cancel their policy is to sit on hold for 40 plus minutes!!! And I did end up burning through my entire lunch 43 minutes to get a person, 60 minutes by the time the call was over, to do something that used to take 60 seconds online. ARE YOU KIDDING ME!!! WHAT IS WRONG WITH YOU THIS IS RIDICULOUS AND UNACCEPTABLE What happened? You used to offer such good customer service now you're just the absolute worst you all should be absolutely ashamed of yourselves making a grieving parent go through this, this is absolutely truly the worst customer experience I have ever had
Insurer: Pets Best
By: Casey Boone
They are efficient in paying me back…
They are efficient in paying me back what i paid to the vet
Insurer: MetLife
By: Deborah Morrow
You people are always so kind and…
You people are always so kind and helpful when I need to talk to you.
Insurer: Trupanion
By: Nancy
First claim
This was my first claim. I appreciated how incredibly easy and quick the process was.
Insurer: Trupanion
By: Tracy