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Website is easy to do
Website is easy to do. And they communicate with me.
Insurer: Pets Best
By: LUCIA MAGNOLE
If less than 1 star was available
If less than 1 star was available, then I would put it!! This company is a fraud. I purchased insurance specificly for my new born dog Stuart that was born with a birth defect. This company DENIED all my claims. So this company is claiming to cover ALL birth defects and Pre-existing Conditions! They are LIARS!! Do not purchase any insurance from this Company! LIARS
Insurer: Spot
By: Jamie Turner
Making a claim was easy and fast
Making a claim was easy and fast! Figo has my exceeded my expectations!
Insurer: Figo
By: Dakota
Rip Off Company
I took out a policy on my dog 3 months ago. I got the accident illness coverage with a 500.00 deductible, and also the gold coverage that covers wellness exams and other things like vaccines. It's barely worth it, but I figured even using one wellness exam I'd get 50.00 back. Even though my dog had just been to the rescue vet 3 months earlier, I took him in for a wellness check. He's a young dog in good health, so my only main reason is because I could do it with no deductible. During the visit the vet noticed a sore in the corner of the dog's mouth. He said he'd put the dog on an antibiotic for a couple of weeks to clear it up. The bill said "Office Visit" and "Doxycycaline" Then Spot asked for medical records and vet notes. So because the antibiotic was prescribed, they said it wasn't a wellness exam. I argued with 5 different people in one day to no avail. So now that Gold rider I purchased is worthless because my dog has had everything on the list of things they pay a little money on. I asked if I could get my money back on the gold rider, and they said yes, for the time I hadn't used it. I hadn't used it at all! They refused to pay me for the wellness exam so nothing on the policy had been used. I decided to just keep the policy for now because it will just be a loss for me, but I plan to cancel when the first year is up. Talking to these people is like talking to a brick wall and they are just there to steal your money. UPDATE: The company gives these friendly replies to make it look like they actually did something to resolve the issue. They did not and nothing has changed.
Insurer: Spot
By: Gary Quam
I bought your insurance July 29th and I…
I bought your insurance July 29th and I read that Lacy’s insurance would start 2 days after payment was made. But then I get an email saying it won’t start until the 12th of August. And plus I thought I signed her up for preventative insurance too. And what happened to 90% back on claims? I didn’t see anything about 70% back on claims. I will keep your insurance until I find a better one for lacy that’s up front with all the details.
Insurer: Spot
By: Dionne Auberry
No regrets
Embrace is very efficient, professional, pleasant, and compassionate. Claims were handled in a timely manner. And they were very sweet when my pet passed. Great customer service.
Insurer: Embrace
By: Stephanie T