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I was told I couldn’t have my dog seen…
I was told I couldn’t have my dog seen for his vaccines. And I couldn’t add preventives to my policy. No one helped.
Insurer: Spot
By: Alexis Toppin
Poor customer experience when we need the most no help at all
In July 7th, I had a vet bill of $271, and despite not meeting the $300 threshold for the policy, I understood the situation and accepted that it wouldn't qualify for reimbursement. Unfortunately, in August, we had to use the insurance again, incurring a new bill that totaled over $500. When I submitted the claim for reimbursement, I was informed that due to the policy renewal, I would not receive any reimbursement. The policy's mechanism of resetting the claims threshold annually to zero feels unfair and has left me feeling deceived and let down. The fact that we pay over $800 per year for this insurance, hoping for support during times of need, only to receive no assistance when it matters the most, is truly disheartening. It feels like as customers, we are being let down by the insurance we trusted to protect our pets' well-being. Regrettably, this experience has led me to the decision of canceling my contract with Pet Fetch, as it no longer meets my expectations or provides the support I believed it would offer. Furthermore, I strongly advise others against using this insurance, given my unsatisfactory encounter. I sincerely hope that you take this feedback into consideration and use it to improve your services for other pet owners in the future.
Insurer: Fetch Canada
By: Chrystiann
I love the online vet feature
I love the online vet feature. It's been really helpful and the vets are very kind.
Insurer: Figo
By: Jake
DON'T TELL THE TRUTH ABOUT YOUR PET'S HISTORY
CUSTOMERS OF TRUPANION AND CUSTOMERS THINKING OF GETTING PET INSURANCE WITH THIS COMPANY, DO NOT GET THIS COMPANY TO HELP YOU OUT, I ENCOUNTERED AN EXPERIENCE ON AUGUST 3/2023, WHERE THEY DECLINED MY CLAIM, BECAUSE I TOLD THE TRUTH ABOUT MY FUR BABIES PROBLEM WITH MY SO CALLED VETERINARY CLINIC, TRUPANION DECLINED MY CLAIM, CLAIMING THAT IT WAS A PRE EXISTING CONDITION, WHICH IS COMPLETE B.S. WE AS ADOPTED FAMILIES SAVE PETS LIVES, AND TRUPANION KNOWS THIS. MICHELLE DECLINED MY CLAIM, SHE SAID SHE WAS DOING HER BEST. I'M VERY OLD SCHOOL, I AM A BABY BOOMER. THERE IS SOMETHING THAT ALWAYS STICKS IN MY HEAD FROM THE MOVIE THE ROCK WITH NICHOLAS CAGE AND SEAN CONNERY, THERE IS A SCENE WHERE STANLEY GOODSPEED ( NICHOLAS CAGE) SAYS I'M DOING MY BEST, JOHN MASON (SEAN CONNERY) REACTS WITH AN AMAZING COMEBACK LINE, YOUR BEST!!!!! LOSERS ALWAYS WHINE ABOUT THEIR BEST, HERO'S COMPLETE THE TASK. MY JOB REQUIRES 100 PERCENT ACCURACY OR PEOPLE DIE. YOU THINK I HAVE A GOD COMPLEX, YES I DO. TRUPANION TAKES YOUR MONEY, ON THE EXACT DATE. NO QUESTIONS ASKED. WITH MY FUR BABY I HAD TI WAIT TWO MONTHS AND PAY MY PREMIUMS BEFORE HE WAS COVERED. CUSTOMERS PLEASE CHECK FOR OTHER OPTIONS, READ THE FINE PRINT. I MADE THAT MISTAKE. IN LIFE YOU LEARN FROM YOUR MISTAKES, I DEFINITELY LEARNED A LESSON, TELLING THE TRUTH DOESN'T HELP ANYONE IN THIS WORLD OUT. I'M GOING AGAINST MY BELIEFS IN LIFE, WHICH IS VERY STRESSFUL AND UPSETTING TO ME. IN MY CONCLUSION DON'T SAY ANYTHING ABOUT A PRE EXISTING CONDITION. REMEMBER KINDNESS IN LIFE IS BEAUTIFUL!!!! BUT TRUPANION DOES NOT HAVE THAT KINDNESS, SHAME ON TRUPANION AND MICHELLE. CHEERS!!!!!
Insurer: Trupanion Canada
By: Michael Vincent
Wellness in Health
Loved a wellness plan as well as the accident and illness plan they offered.
Insurer: Spot
By: Carol Rodriguez
You cannot use paperwork from the…
You cannot use paperwork from the foundation or shelter you adopted from, so you have to take your pets to the vet within 2 weeks. That's alot of money!
Insurer: Embrace
By: Consumer
Signing up was easy and the price was…
Signing up was easy and the price was very affordable.
Insurer: Spot
By: Larry Ruggiero
Customer service is spot on
Glad I made the call. Not looking forward for a time we need to use it, but feel better about seeking new adventures because we have him covered.
Insurer: Pumpkin
By: Kim
They were very helpful on my claims.s.
They were very helpful on my claims.
Insurer: Embrace
By: Vivian Saenz