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Nationwide is not on your side
Has been with Nationwide since my dog was a puppy. Have been paying $55 a month. Year one my puppy had a problem with her leg (ligament). Was told after the fact it was not covered first year. Now, that my dog is 5, tried to file a claim for well care and vaccinations ( i had a plan that is supposed to cover sick and wellness) c just to find out my plan had expired. When i called they told me that i have not paid for over a year although they had my current credit card on file and i was enrolled in automatic payments. They told me then my policy could not be reactivated and i had to re-apply. They requested my dog’s medical records in order to issue new policy, which i provided because i just had an annual checkup which I didn’t get reimbursed for. A week later got an email saying my dog was not eligible for coverage because her ALT was elevated ( liver enzymes), which my doctor told me we need not work about unless they are constantly elevated or keep going up. Nationwide is not on your side. I was so fed up with this, applied for another insurance and was immediately accepted for a lot less.
Insurer: Nationwide
By: Yuliya
I was a customer for 13 years
I was a customer for 13 years. Had pet insurance on my dog since he was a newborn puppy (~6.5 weeks or so). Never missed a payment. Never made a claim. ~10K paid over those 13 years. My dog suddenly collapsed and died in my arms on the 27th of July. So, on 8/7/23, I called to cancel the coverage on him. The coverage was cancelled but it was very matter-of-fact. There was no "I'm sorry for your loss." or "Thank you for your loyalty as a customer." Just "Let us know if we can be of service in the future." It would have been nice. Makes me wonder if you really are concerned about the pets or just the money. It would have been nice to have some sort of offer to help with final cremation expenses and such since in all those years I never even once made a claim. Or some words of condolence or something. A refund of the unused portion of the current coverage period was issued.
Insurer: Trupanion
By: LRM
Trupanion has been wonderful for the 10…
Trupanion has been wonderful for the 10 years I've been with them. I had claims and quotes processed within 1/2 hour at the lastest anytime I submitted. Anyone I spoke with via phone or chat were very professional and when I had to say goodbye to my girl they expressed sincere condolences. 12/10 will use again if/when I get another fur baby.
Insurer: Trupanion Canada
By: Kristy Adams
Trupanion is Worth Every Penny
Trupanion Pet Insurance is the best!! My Frenchie Dog has a lot of medical issues; Trupanion make claims and reimbursements fast and easy. Trumanion has a very responsive team that’s always available to help with my medical questions and reimbursement needs. My Frenchie has reoccurring visits with her veterinary clinic every 6 weeks. Trupanion is a MUST if your animal has or may have reoccurring medical issues. Couldn’t afford the medical bills without Trupanion. I highly recommend this insurance. It’s worth every penny!!!
Insurer: Trupanion
By: m langlais
So far I have only signed up
So far I have only signed up. I don’t have any comment regarding the insurance repayment/claims process yet.
Insurer: ASPCA
By: Janice Reid
Customer service was excellent for the…
Customer service was excellent for the 2 things I called for.
Insurer: Spot
By: Tiffany Belcher
Embrace paid our first claim right away!
This was our first claim and Embrace came through for us. Our dog needed 2 procedures to remove subQ weed seeds. We met a decreased deductible because of our lack of prior claims. Embrace paid us what we were due right away.
Insurer: Embrace
By: Victoria Powell
Nationwide is so much better than my previous carrier
Nationwide is so much better than the previous insurance I had for YEARS. They are quick to respond and clear with their explanations to any concerns. I didn't realize it was renewal time and thought something was wrong. It was quickly explained and all is well. Thank you Nationwide for taking care of my babies too.
Insurer: Nationwide
By: Yo