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Service has gone downhill
Service has gone downhill. We have been a member since 2016 and have been happy recommending HealthyPaws to our friends and family. But recently, not only have premiums constantly been going up, but they have become unscrupulous! My recent claim was denied citing "preexisting condition," but my dog never had this condition years ago when we first signed up for a policy!
Insurer: Healthy Paws
By: Emj
Mis-interpretation of previous medical history
My son's cat, for whom I pay the insurance premium, was given a permanent exclusion with a diagnosis of anxiety which doesn't exist in his medical record. To make his visits to the veterinary clinic Fear Free, he was prescribed gabapentin to be given prior to veterinary visits. A letter of appeal was submitted by the prescribing veterinarian to explain the situation but this was not given any merit. Pre-visit gabapentin is a very common practice and should in no way be linked to a diagnosis of anxiety. I'm very disappointed by the interpretation of the medical records review and spent nearly an hour on the phone talking to staff at Embrace.
Insurer: Embrace
By: Lesli Groshong, DVM
Good service
Good service, though a lot of paperwork was needed for the first claim.
Insurer: Figo
By: Rose T.
Great experience
I was very pleased with the process of filing a claim. A very kind and helpful customer representatives. I was pleased with the reimbursement on Willows claims
Insurer: Pets Best
By: Patti Backman
Run Far and Fast From Fetch
Fetch Pet insurnace was a huge mistake. I don’t believe any of these shady pet insurnace review sites. They’re all bots or marketing ploys. The real company will deny all your claims. The real company will never talk to you as a real person. God hell you if you need to get customer service on the phone. Trust me DO NOT GET THIS they will treat you and your pet like trash
Insurer: Fetch
By: Kim
The friendly customer service
The friendly customer service
Insurer: Trupanion
By: Renee Prosser
Outstanding experience!!!
Super simple and straightforward!!!
Insurer: Trupanion
By: customer
Great Personnel
The person I spoke with on the phone was very friendly and you could tell that she loved animals.
Insurer: Trupanion
By: Rebecca Rhodes
My 4.5mo old puppy was diagnosed with…
My 4.5mo old puppy was diagnosed with diabetes and in 3 short weeks thousands of dollars were spent to stabilize her. Enter claims were east and fast. AKC requested vet records and notes within 24 hours and after receiving had processed my claim and reimbursed within 48 hrs. Very satisfied with service.
Insurer: AKC
By: Shelby Romero
Claim for scratching
I don't believe this last claim falls under wellness. Policy #EP0062-3885 states where is allergy with meds would be wellness when if fact if the meds they perscribed do not work he will need a blood draw to see why he is still biting and scratching in dogs could be caused by serveral reasons. Currently he is on his second week of meds and still no change in his condition. I believe this would fall under medical where I pay 90/10.
Insurer: Embrace
By: Diane Zyskowski