154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,143 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,336 reviews
10,802 reviews
27,500 reviews
14,169 reviews
63,015 reviews
Category with most reviews
This chart shows the distribution of review categories.
Prompt Payment of My Claim
We got a puppy in December 2022 and I bought an insurance policy with Fetch after looking at online reviews from policyholders who had made claims. Fetch had not been on my radar, but the reviews were positive and compelling. Our dog, a Havanese, developed problems with his bite when baby teeth failed to fall out. Mouth got crowded when adult teeth grew in, sinus cavity was close to being penetrated, teeth growing every which way. Extractions and filing were necessary at about 9 1/2 months of age. I filed a claim and Fetch paid it promptly, in keeping with the terms of my policy - 90% with a $300 deductible. No surprises, no delays. Direct deposit into my account. An easy process on line with clear acknowledgement from Fetch after I submitted the claim. This is why I purchased Pet Insurance, and Fetch covered my claim exactly as I expected - unlike my experience with our previous dog and another pet insurance company. I will recommend Fetch to other dog owners.
Insurer: Fetch Canada
By: Kevin Worth
explained every thing very good
explained every thing very good
Insurer: Trupanion
By: Joanne Reiter
Customer service high five!
I cannot yet speak from a claims perspective because I am in the process of filing my first one on this policy. However, if my customer service experience with Carl (5 stars for professionalism, integrity, care, and compassion) is any indicator of this claims process, I will be in great hands. Thank you Carl, for your guidance.
Insurer: Nationwide
By: T Rich
Direct Billing!!
Trupanion keeps bragging about one very important and super convenience for most pet parents - Direct Billing! Basically, Hero Vets install some software provided by Trupanion and it enables hero vets to directly charge Trupanion. So easy and great piece of mind for those of us who may not be able to afford paying total amount and wait for a few weeks to get portion of it from pet insurance. Trupanion has a long list, probably thousands of Hero Vets who support direct billing. EXCEPT, when you call them, most, based on my own personal experience, over 90% told me they would no longer accept direct billing and all clients must pay the entire amount out of their own pockets! I became curious - but very difficult to know the reason. Their names are listed on Trupanion web site - so, what’s the problem! Off the record, some explained that Trupanion always comes up with tons of excuses to deny the claims and many pet parents got stuck because they thought Trupanion would pay their bills! Too much trouble for Hero Vets and stress for customers, they decided to stop dealing with Trupanion. Bottom line, those of you who are thinking of joining Trupanion, confirm with your Hero Vets that they indeed accept direct billing. Please do not bother confirming them with Trupanion based on their own lists - their agents play so surprised every time - telling you, that is so strange and they’re going to contact whoever at upper level - which never happens and the list will remain unchanged! ** Hero Vets is a trademark by Trupanion! Trupanion loves Vets more than their own customers and heavily encourage Hero Vets to refer customers = a very generous referral fees will be paid to Hero Vets!
Insurer: Trupanion Canada
By: Jack Palance
Alternative claim submission
The app was malfunctioning and had to send my documents and claim via E-mail. The embrace team was able to handle and process my claim being transparent through the entire process. Thank you. I would be in world of financial hardship if it wasn't for embrace, the cost of veterinarian care is astronomical.
Insurer: Embrace
By: Patrick Walsh
I'm having trouble setting up…
I'm having trouble setting up password.amd viewing my account.
Insurer: Trupanion
By: Shaniesa Gordon
The website was very easy to use
The website was very easy to use. I appreciate ASPCA offering health insurance with all of the explanations of levels.
Insurer: ASPCA
By: Cathy Chidester
Great service
I enjoy how easy the website is to use. In all the years my pets have been "embraced" I have never had a problem with Embrace. Thank you!
Insurer: Embrace
By: Therese R
Time to process claims is ridiculously…
Time to process claims is ridiculously long, over 30+ days is the average wait time. Doesn’t cover much. Not sure I would recommend.
Insurer: Pets Best
By: Michele Kay