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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Outstanding Customer Service
Samantha in customer service is AMAZING!! She is the whole reason that my experience was so outstanding! She truly went above and beyond to help me fix an issue with my account! She was professional , courteous , patient and just all around wonderful. She even double checked to make sure that the changes had taken effect in my account before we hung up. Please give her the highest level of internal recognition that your company provides for those that truly deserve it (like Samantha)!!
Insurer: Fetch
By: Dee Miller
My contacts with Trupanion representatives conversations with the company's…
My conversations with the company's representatives were always professional and courteous.
Insurer: Trupanion
By: Verne Bailey
so far so great
so far have processed claims in a timely manner and have reimbursed me for what I would expect to be reimbursed for. very happy i chose spot. i’ve had them for 3 years and hadn’t needed to use them until my cat suddenly got sick this year and it’s be super helpful being able to get some money back
Insurer: Spot
By: Katherine B
Rebecca was very helpful
Rebecca was very helpful, knowledgeable, and professional. She clearly explained all aspects of my pets policy.
Insurer: Prudent Pet
By: Albert
Very fast on filing my claim and…
Very fast on filing my claim and sending money back. First time filing and easy and smooth.
Insurer: Spot
By: Rebecca Cabo
Piper is such an amazing addition &…
Piper is such an amazing addition & blessing to our family. Although TomKings definitely puts thought & love into their breeding as she is in excellent health and has wonderful genes, with a frenchie, I feel more at ease having Fetch to support us in any future medical needs for Mizz Piper.
Insurer: Fetch
By: Jessica Additon
Well
Well, I think everything's all right I haven't received the check yet, but they said it's gonna take a couple weeks so if that does happen excellent
Insurer: Fetch
By: Dave Janos
I feel like the insurance was too high…
I feel like the insurance was too high and it didn't have all the all of the all of the items to you know all of the benefits and it took them 14 days for deposit you know too too long for the policy to the start
Insurer: Spot
By: Tammy Sandifer
Pre-Existing Conditions
I thought I read when I was first signing up for my policy that "pre-existing conditions" did not matter. I took all the time to sign up for insurance, paid the premiums, only to discover that pre-existing conditions is excluded from my coverage. I will be cancelling my coverage as the main reason to purchase insurance for my dog was to help cover VERY expensive costs for testing for something that we don't know what it is.
Insurer: Nationwide
By: Jodi M
Satisfied with amount of money…
Satisfied with amount of money reimbursed and the amount of covered items/procedures, though I do wish the monthly premium was a smidge lower.
Insurer: Fetch
By: Zachery