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Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims were very easy to do.
The employees I talked to were very helpful and friendly. The process to submit claims was very easy and quick to do. These are my first claims so I can't rate the entire process to final conclusion yet.
Insurer: Embrace
By: Martin Callahan
Would no recommend! The company did not stand by the price…
The company did not stand by the price quote I was originally given, and didn’t give me enough notice of the price change for me to discuss the situation, because their customer service response wasn’t timely. I enrolled my dog as a mixed breed because she is a mixed breed. Embrace doubled my monthly rate because in one area on a vet’s paperwork they mentioned Frenchie mix, one page said Boston Terrier mix, and one said Frenchton. They wrote to tell me that my rate was doubling because I have a Frenchie mix. I feel like I was a victim of a bait and switch, and believe I deserved to be refunded for the two months I paid on a policy that they were no longer honoring. They took advantage of me, and now my puppy and I have to start over with a new company’s waiting period. I would NOT recommend Embrace to anyone. Beyond all of this, the response time was horrendous, which makes me think you would wait forever for a claim to be reimbursed.
Insurer: Embrace
By: Lauren Blackwell
Great provider for peace of mind.
You have a very easy system to enter my claims and your process is very quick for reviewing all required documents.
Insurer: Trupanion Canada
By: Martine
Extremely satisfied!!
Very quick response
Insurer: Trupanion Canada
By: Jason
Practical
Very friendly, reasonable and not looking to rip you off.
Insurer: Trupanion Canada
By: Priscilla
Tres gentille personne
Tres gentille personne
Insurer: Trupanion Canada
By: Carolyne
Olivia was very helpful
Olivia was very helpful
Insurer: Trupanion Canada
By: Jacob
my last claim took over a month to be completed I hope my next claim is done alot sooner
my last claim took over a month to be completed I hope my next claim is done alot sooner
Insurer: Trupanion Canada
By: Wayne