225,154+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,154 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very poor
Very poor I have had insurance for almost a year and still struggling to get paid for my dog’s first claim
Insurer: Embrace
By: Sanjeev Rai
Terrible customer service I made a huge…
Terrible customer service I made a huge mistake of getting insurance with you AGAIN. You scheduled a call back with me that never happened your employees are NOT knowledgeable, often times rude and just not helpful.
Insurer: Sonnet
By: Ivana
Very grateful for this insurance!
Embrace answered my call and I was able to speak with a friendly CSR within 3 minutes. They gave me the info I needed very quickly. My claims were paid out within 3 weeks, which is not super fast, but they did it with minimal effort on my end so that was nice.
Insurer: Embrace
By: Rachel H
I was having trouble send a scanned…
I was having trouble send a scanned document for a claim. Customer service walked me thru the process and it worked just fine. Great service.
Insurer: Spot
By: Michael V
Slow to pay/approve claims without…
Slow to pay/approve claims without providing an acceptable reason for doing so.
Insurer: Embrace
By: kadventure kadventure
Fast and efficient service
I have had great service through this pet insurance. Claims are paid quickly. I love the App and that reimbursement can be made electronically.
Insurer: ASPCA
By: Donna
Stay away
Stay away! This is the worst insurance company I have ever dealt with; I rue the day I signed up with them, and am in the process of switching companies. Sonnet, it turns out, buys its insurance from another company it seems.
Insurer: Sonnet
By: John
my only experience was enrolling which…
my only experience was enrolling which was easu
Insurer: Spot
By: elizabeth collins
Thanks
Continue to do the great job that you do!
Insurer: Trupanion
By: Sherry
Worst nightmare
I had sent this over to Healthypaws customer service. “ I had contacted you guys several times regarding to my pet claim and for the third time the agent had assured me that they had received all the documents and yet I still get the message saying I need to upload my dog’s medical record. I had cancelled my card and will not continue this insurance since you guys are everyone’s worst nightmare to have insurance with. I truly do not understand how you guys are still operating as a business. I will spread as many reviews as possible so you guys can have your true color shown. ” Not your money worth.
Insurer: Healthy Paws
By: Estele