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Used to be good, no more!
Embrace has been pretty decent with their turnaround times for claims in the last year. But after renewing my policy this year, they have been refusing to process any new claims. They keep asking for more medical records from vet visits despite having provided them with ALL the records from ALL past visits. What's most puzzling is why they need records from 2022 again for vet visits from 2023? They already have those records from the 2022 claims. This just seems like a lazy excuse to not honor their end of the insurance contract. It appears that the quality of the "claims adjusters" has dramatically declined. A silver lining is that the customer representatives are still nice, but it takes an eternity to get hold of one! I'll update this review if anything changes, but after over 2 months of going back and forth over the claims, I don't have much hope from this company.
Insurer: Embrace
By: Shrikant K
My wellness claim was paid in one day.
My wellness claim was paid in one day.
Insurer: Pets Best
By: Mary Kaczmarek
Healthy Paws — Peace of mind!
Healthy Paws has insured our dog Ruby for over 4 years. We were certainly glad to have the coverage when we found out that Ruby had suffered trauma to a tooth and it had to be removed. The claim was processed quickly and exactly to the terms of her coverage. So glad we choose Healthy Paws to cover our pup! Great company to deal with — premiums are reasonable and claims filing couldn’t be easier. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Debra Wagner
The representative was very helpful and…
The representative was very helpful and knowledgable!
Insurer: Fetch
By: Wanda Whelchel
Highly Reccomend
The service amazing. Everything was completed in a timely and proffessional manner.
Insurer: Spot
By: Kylee Gallagher
My experience was great with Spot Pet
My experience was great with Spot Pet. They were extremely helpful & after meeting the deductible, they refunded me immediately. Also, the app is super easy to use.
Insurer: Spot
By: Lauren James
Healthy Paws Pet Insurance
I have had Ruby insured with Healthy Paws for over 4 years and her dental issue for trauma to a tooth was the first claim I needed to file. Could not have asked for a better response to the processing and payment of the claim. So happy we have this protection for Ruby—Thanks Healthy Paws!!
Super Helpful
My claim process was incredibly simple and quick! It was my first time, so I was honestly expecting it to take a while and not expecting to get the claim approved for a few days. The process was incredibly user friendly, took all of 5 minutes, and the claim was immediately approved with money in my account the next day.
Insurer: Lemonade
By: Hannah
Great customer service
Great customer service! Totally recommending to all my pet parents!
Insurer: Spot
By: Lauren Lembo