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Easy to use
It only to a few minutes to get all set up.
Insurer: ASPCA
By: Regina Shuster
Do NOT use Trupanion
I’ve been a customer for 6+ years and now can’t get my claims reimbursed in a timely manner. It’s been 10+ days since they were submitted and 5 days since I was notified the claims were being processed. Despite NUMEROUS calls, emails & live chats I am still unable to get reimbursement. Claims for the same treatment have been being continuously and promptly processed for years but they were applied to my deductible. It seems that now that monetary reimbursement is due to me the claims are being needlessly held up. Extremely frustrated and disappointed.
Insurer: Trupanion
By: Rebecca Shaw
It was easy to understand what…
It was easy to understand what information I needed to fill out and help was available if I needed it.
Insurer: ASPCA
By: Laura
A Bit Of A Pain
I haven’t had the need to use it as of yet and I won’t until I meet the $500 deductible. I’d have given 5 stars but if you’re going to continually bug me for reassurance I’m going to mark you down. You want a review? Let’s wait to see how quick you pay when and if I need to file a claim. Okay?
Insurer: ASPCA
By: Gary Ziegler
Insurance registration
I didn’t like that it when I got r email to register my membership and when I tried, it said my email was not registered. I also have not received an insurance card for my pets.
Insurer: ASPCA
By: Nancy Romo
Class act.
Most efficient claim submission and prompt and accurate processing. Bar none.
Insurer: Pets Best
By: ss arthur
The reimbursement turned around
I would say the dislike of what I have is the turnaround for reimbursements?.
Insurer: ASPCA
By: Emily Wyman
TOOK ME ABOUT ONE MINUTE OR LESS
ARIANNE SHEERAN ...SHE HELPED ME GET SET UP ...IT WAS SO VERY SIMPLE...ULTRA-FAST AND EASY AND SHE WAS SO VERY KIND...GREAT WORKER: SHE WAS ALSO WARM AND SWEET....PERFECT EXPERIENCE.
Insurer: Fetch
By: karen pastore
I have been reluctant to write a…
I have been reluctant to write a review, but feel that I need to let other pet parents know about my consistent experiences. I am beyond frustrated. The biggest frustration is that what ASPCA states that they will claim is often denied. One example (of many), an RX food used to treat a medical condition (not a general maintenance) is CLEARLY laid out in my plan, but is denied when I submit. Today I’m told that it needs to be an RX medication food- even though that is nowhere in the policy. My internal medicine vet wrote a long letter explaining how this is a specific treatment, and it is still denied. It is a constant struggle to have ASPCA cover what is clearly listed in the policy, and when you submit an appeal, it further delays ALL processing. The normal processing times exceed a month when there are no extenuating circumstances. I get frequent standard emails apologizing for the long delays, with ASPCA acknowledging the severe delays. I just called about claims and the customer service rep was adamant they process claims in 7-10 business days, essentially telling me that he knew better about processing times instead of my actual experience and the acknowledgement from ASPCA via email apology. The the past few months, every time I call I’m given a different answer to the same question. This is beyond frustrating and I am considering canceling my plan so I can give my dog the best care without the hassle and frustration every month. I hope other pet parents seriously consider these experiences.
Insurer: ASPCA
By: Shannon