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Always loved Metlife, but now they suck!
Last three clans, there were incompetent processors that wouldn’t even process the claim they closed it. I have a claim going on now that I put July 20, 2023 and still waiting for reimbursement and it’s August 23 of 2023. I understand a claim can take up to 30 days but it’s over 30 days.. because when I put the claim in 7/20 incompetent processors obviously did not know how to process anything and kept on saying I exhausted my benefits when I just basically renewed my policy. they will always have an excuse and think that you should not be upset when surgery for a dog is very costly and I’m not made out of money… then call today which they have an option of a Citibank payment, which was never offered to me so even if the claim is approved, I’ll have to wait over a week just to get the money into my account. I’m purely pissed and next year I will be going to another insurance company.. and I see that on this reviews that there are people that had much more claim of reimbursement then I do. But when it comes to my claims, they don’t no how to process it they don’t process it they closed it. I have a whole list where it’s just zeros when I sent the claim in one time and they’re trying to tell me it’s duplicates and they’re giving me the amount which actually was from an expired policy from last year, so that shows you how they don’t know how to process the policy . CEO should know what’s going on in these companies of his branches of Metlife. I don’t think he would be very happy unless he’s in on it they’re taking her time but they take that premium out pretty quickly.
Insurer: MetLife
By: Flora
Easy friendly professional.
Easy friendly professional.
Insurer: ASPCA
By: William Roark
A great company even better with Care Credit
I had the protection of this company's coverage 2020- 2023. They were very good with claims, though you could never speak to claims dept. directly. Filing a claim couldn't be easier. You just snap a photo of your paid invoice, answer. A few simple questions, when, where & what for and submit. They did have a feature that provided a turnaround time frame for a claim each time you filed, but I think that feature disappeared. That was disappointing. My Herbie cat was well cared for due to this insurance company. Even better after I got Care Credit in conjunction with the coverage. Cause the insurance company reimburses you after you submit a paid invoice. With Care Credit, they pay upfront and you can pay them back when the claim is completed by PETS BEST. I would definitely recommend this company in conjunction with Care Credit. It's an awesome way to provide necessary & needed care immediately, without worrying about the costs. Thank you for the coverage & service.
Insurer: Pets Best
By: Clyde
Ease filing claims
Ease filing claims, Timely response and feedback on claim status and no long delays with reimbursement.
Insurer: Fetch
By: Karen Parrish
policy options
I liked the policy options. I just liked the program better than others that were suggested.
Insurer: ASPCA
By: diane krol
Very easy to understand the coverage…
Very easy to understand the coverage and the cost is affordable.
Insurer: ASPCA
By: Raymond Campbell
I did file new claims for my first time…
I did file new claims for my first time also my first time with pet ins filing was pretty easy
Insurer: Spot
By: Gloria-South Gate,CA
Love the accessible services!
We were very busy on our pup's adoption weekend, and appreciated being able to call and talk with someone right away at 6 pm on a Friday. The person who enrolled us was cheerful and helpful.
Insurer: Trupanion
By: Maeve
Fast And Easy!!
Just Signed My Puppy Up For Care, And Insurance, Was Quite Fast An Easy Process..
Insurer: Trupanion
By: Maria C. Padilla
Person was very knowledgeable on all of…
Person was very knowledgeable on all of the products I had questions for.
Insurer: Trupanion
By: Julia Thomas