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quick response and fast payment.
quick response and fast payment.
Insurer: Fetch
By: Robert
Very easy to submit online
Very easy to submit online. Only took about a week to process
Insurer: Fetch Canada
By: Cindy Severinac
Wonderful Insurance
Fetch has been wonderful to deal with. They sent my claim money very quickly after approval of the claim ( which was also processed quickly)
Insurer: Fetch
By: Sandi Denny
Pets Best is the BEST
I've had Pets Best for my mini schnauzer for about three years now. My first claims were this year. The claims were paid within 5 days. I was shocked! I expected it to take longer than that! Plus, I wasn't asked to provide all kinds of additional documentation--not that I think that sometimes additional documents are necessary, because sometimes they are. Not the cheapest but, I would say it is the Pets Best :-)
Insurer: Pets Best
By: Kathryn Fitzpatrick
Quick and easy process
Quick and easy process. Only glitch is request to upload medical report request for each claim as vet does not provide records to me. So have to make a call to them to submit to Fetch. Otherwise everything is quick and easy. Great news about the coming changes … It really is a breeze dealing with Fetch and I have recommended to friends who have switched already.
Insurer: Fetch Canada
By: Fendi’s mom
I Love
Having Trupanion is the Best Thing I Have Ever Done For My Furry babies.
Existing satisfied customer
I have been with this company around 5 years. Submitting claims have been easy. They pay quickly if submitted properly. I have 2 cats insured with Fetch. This is definitely the company to choose for your pet needs.
Insurer: Fetch
By: Lin Hammond
Longtime customer
16 years of coverage & still satisfied. Claims are easy to submit and coverage exactly as expected.
Insurer: Fetch
By: JB
The most unhelpful insurance.
The most unhelpful pet insurance I've ever had. Customer service needs a serious upgrade. I had the policy for nearly a year for both of my dogs. Since getting Fetch they have not reimbursed me for a single thing. With my first dog, I understand there's a 2 weeks grace period where nothing pre-existing is covered, understandable. My dog had giardia, he was treated for it, tested NEGATIVE and giardia free for awhile. When he had a 2nd giardia infection well after the 2 weeks grace period, they declined my claims, stating it was pre-existing. I submitted a claim for my second's hair loss, they denied it saying they weren't my primary insurance and wasn't given a real reason why they weren't my primary insurance. There were no explanations in their emails. I purchased Fetch first before purchasing Trupanion, they never once told me what makes them primary or secondary. When I tried to cancel or find any kind of customer service, it was nearly impossible to get a real person. The bot offered unhelpful prompts. The phone tree sent me around and around until I tried nearly every option to get a real person. We requested cancellation email on the policies as well on the claims, they failed to deliver the latter. I've been having such a hard time filing my claims with Trupanion because I am waiting on cancelation emails/proof from Fetch. It's been months, still dealing with this. I don't understand why I have to spend hours and days trying to resolve an issue, only to be met with disappointment over and over. I now have to call again to ask for a simple claims cancellation email has proof/documentation so I can file with Trupanion insurance.
Insurer: Fetch
By: Lydia Nguyen
Good communication
Good communication, explanation of benifits, prompt payment
Insurer: Fetch
By: John Normile