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Kind and understanding
Kind and understanding
Insurer: Trupanion
By: customer
The process was very easy
The process was very easy. I’d give a 5 but I haven’t received my reimbursement yet.
Insurer: Figo
By: Carol
I attempted twice to do a chat with a…
I attempted twice to do a chat with a Vet. When you log in it lets you know your anticipated wait time. It also says they will notify you when it's your turn. That being said, the first time I started a chat, I had a 3 min wait. I waited and stayed in the app. A vet came on we sent a couple of messages, but then she stopped messaging. I never gotcan answer to my question. So I ended the chat and tried to log on again. This time it was a 30 min. wait. I opted to wait for notification when it was my turn. I was never notified. My question was is there anything otc I can use for a red rash under my pups chin. I was only looking for a yes or no, and if yes what. If it was a no, take her to the vet.
Insurer: Spot
By: My Fur Babies
Paid a month of coverage to not receive coverage
I paid for the first month and the set up fee when my FOUR MONTH OLD puppy got horribly sick and i had to take her to the vet. I paid for a month that i cant use or get any help with. If anything happens within that time you are essentially screwed because who has that much money just sitting in their wallet. I needed help. I hope Trupanion was that help. Instead im told that i get no help nor reimbursement for ANYTHING that happens within the first month (the waiting period as they called it) so what did I pay for? Just to not be able to use it until the next billing cycle rolls around? Pet parents love their animals and unfortunately things out of our control happens. Trupanion is expecting us to plan for the unexpected at least 30 days in advance.
Insurer: Trupanion
By: Jewelie Luebbert
My pet is a rabbit she is four months…
My pet is a rabbit she is four months old do you have insurance for her
Insurer: Prudent Pet
By: Benita Froneberger
Good Services
Good costumer services. Great rates and easy claim -reimburse process.
Insurer: Fetch Canada
By: Lys Roa
Sky rocket annual increases
Wish I could give high stars but my policy just increased 20%. First year was $51 per month and eighth year is going to be $239. It’s crazy how much my policy has increased and we have very low claim history per year, sometimes not hitting our detectable.
Insurer: Embrace
By: Rachel Shepherd
Excellent customer service
I was very surprised that after I signed up, I received a call from their customer service making sure I understood my pet plans. I liked that she wanted to make sure any and all questions I might have, were answered. I’m glad it’s customer service that is not sent from a foreign country but based here and I could understand her.
Insurer: Spot
By: Carrie Weaver
Claim…
Reviewed my claim and had a check within a week.
Insurer: ManyPets
By: Jackie Daman
Agent assigned preferred email…
Agent assigned preferred email correspondence.Tried to call me one time but after that no response. Sometimes email isn’t the best. Left Pets Best thinking this was a better company. Not pleased so far.
Insurer: Embrace
By: P Sobo