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Very friendly and caring associates
Very friendly and caring associates. When I submitted my claim the lady I talked to said give my puppy a hug from her.
Insurer: Trupanion
By: John Bartlett
slow reimbursement
I submitted a claim on 8/9/2023 and now the
Insurer: ASPCA
By: Dianne Cohen
Very easy to navigate and purchase.
Very easy to navigate and purchase.
Insurer: Prudent Pet
By: Roberta Warren
Easy to Do
So easy to submit a claim on line.
Insurer: Embrace
By: Lindy
Mostly for accidents not for wellness
Mostly for accidents not for wellness
Insurer: Figo
By: customer
First big claim
Submitted my claim for my dogs MCT removal and they covered a lot of it! The processing took about a month, but I'm happy.
Insurer: Pets Best
By: Kiersten Greenwood
Useless customer service
My decision to get pet insurance weighed on any potential pre-existing conditions my cat may have, as she's had some urinary issues in the past and I don't want to be surprised if they won't cover future claims. I requested a medical review the day I started my policy, but they require you to wait 14 days. After giving them all the vet information, they say you won't hear anything during the 30 days it takes for them to do the review. After 30 days I follow up several times to see where the results are, to find out that they don't have records from one of the vets. It's now been 40 days and they have sent a single email to the vet, no follow up emails or call (and I didn't know we were waiting on this, not the review or I would've called). They send another request and I call the vet the same day and they say they've already sent the records and have no record of any other requests being sent! I ask the Embrace rep for proof of their first request and they relent--they did not send a request for 38 days. Apparently "We, unfortunately, cannot monitor each and every request sent daily but we try and make sure everything runs as smoothly as possible." means they send at best one email and do nothing else without your intervention. At my job, I would be expected to follow up and, if a customer is coming to me after a month of waiting, I would be calling, not emailing, to get a response ASAP. I assume this lack of tenacity extends to their claims processing. Only after sending another email do they promise to rush the actual review. Once I got the review, I noticed they had dates of lab work incorrect so the curable pre-existing conditions wouldn't be waived for an additional 2 months. I'm sure I could've fought this but I didn't see a point. I'd rather just pay vet bills than add this kind of back and forth to my workload. Of course when I asked for the 40 extra days they made me wait for the medical results to be added to my pro-rated refund when I cancelled, they said "we can't do a full refund" which was not what I was asking for. Their attention to detail is atrocious. This was a waste of my time and $100.
Insurer: Embrace
By: Kimberly
Trupanion is extraordinary
Trupanion is extraordinary! Their communication is so personal and thoughtful, and their coverage is truly reliable. I recommend them wholeheartedly.
Insurer: Trupanion
By: Ruth Shuman
Great experience and super easy!!
Great experience and super easy!!
Insurer: Pets Best
By: Dawn G