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No Vets at WhisperDocs!
I called WhisperDocs, the after hours veterinary help line for Pet's Best, for my 4 y/o Cocker Spaniel and asked to speak with a veterinarian. I was told that I was speaking to a veterinary "nurse" and that NO VETERINARIAN TALKS TO CUSTOMERS ON THE 1-800 PHONE LINE!!! This vet "nurse" was unable to help me with my dog's issue but would not let me speak to a vet. They are in the building but will not come to the phone. PET'S BEST PET INSURANCE states on their website that they provide access to this helpline when you enroll your pet in their insurance and they further state that "A VETERINARIAN IS ALWAYS AVAILABLE TO SPEAK WITH YOU." I called to express my concern to customer service & was told she would forward my concern to management. A couple weeks later, I received a voicemail from customer service stating that my issue was sent to upper management and because it is an upper management issue I will not be receiving a call back or any response. I should just know that my concern was relayed to the appropriate people. How can this pet insurer promise a benefit and then not make it available to paying pet insurance customers??? Isn't this fraudulent advertising??? Please help me get the message out. An "A" or "A+" rated business should not be promising benefits which they know they are not providing. Not sure of exact date of experience with WhisperDocs, but it was within the past two months. Gayle G. APRN, MSN, MBA Addendum: After reading the reply from Pet's Best Pet Insurance, it is clear that they do not make a veterinarian available to you as a customer as they state they do on their website. If they did make a veterinarian available, you can bet they certainly would have said so given the opportunity. Beware!!!
Insurer: Pets Best
By: Gayle Gwozdz
Easy to navigate website and coverage…
Easy to navigate website and coverage options that best meet our needs.
Insurer: Spot
By: Patsy
Quick response
Easy to submit invoice from vet and and received the deposit in my account within days. Thank you, Figo
Insurer: Figo
By: Carol
Quick turnaround on our 1st claim.
Quick turnaround on our 1st claim.
Insurer: Figo
By: customer
I submitted several claims and they were addressed the same day. One even being completely processed and payment sumbmitted.
I submitted several claims and they were addressed the same day. One being completely processed and payment submitted.
Insurer: Pets Best
By: Carolyn Miller
Very easy to file claims
Very easy to file claims, and reimbursements come quickly. Plus, the added peace of mind knowing if something outside of the ordinary happens to my Sheepadoodle, I've got insurance to help handle the unexpected costs.
Insurer: Spot
By: Jeff T.
Fantastic experience
I purchased pet insurance as a safe guard. Never thought I’d really need it until I did. I filed a claim, they reviewed it and paid it promptly. I am grateful for this as my dog is a hyper ball of activity (malinois). Thank you for being kind, professional and compassionate. If I could give more stars, I would.
Insurer: Embrace
By: Gayle Intrieri
Excellent
Easy enrollment. Easy site navigation. Able to tailor policy to my needs and see different prices easily before choice.
Insurer: Spot
By: grace