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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Quick turn around on claims
Quick turn around on claims. I am able talk to someone on the phone if I have questions. Great customer service.
Insurer: Figo
By: customer
Do not embrace Embrace
After submitted five claims and having them all rejected, I realized that this was a premium-collection company, not an insurance company. I was conned and I accept that. However, two weeks after advising them I was cancelling the policy I received a notice that they were raising my monthly premium. I can't say if pet insurance is a scam generally, but if you're shopping for coverage, I'd pass on Embrace.
Insurer: Embrace
By: Lawrence Ponoroff
We love Pets Best and the coverage it…
We love Pets Best and the coverage it offers. The downfall is when the claim is not wellness related, it takes much longer to be reimbursed.
Insurer: Pets Best
By: Shannon West
Too early to rate
Too early to rate, so Average is all I can say so far. Auto payment with credit card seems set up but I have not experienced any service or claims so I can't fairly complain but I will respond once I have experienced their response. I will say they try to prepare you for issues and high documentation requirements. I have cancelled two previous companies with which I had bad experiences so I have high expectations.
Insurer: Spot
By: Bill
Great options
Great options. Convenient. Great follow up.
Insurer: Spot
By: T H MERRITT
Don't believe the posivie reviews
After submitted five claims over six months and having them all rejected, I realized that this was a premium-collection company, not an insurance company. I was conned and I accept that. However, two weeks after advising them I was cancelling the policy I received a notice that they were raising my monthly premium. Reason: dog is a "shepherd mix" and not a "mixed" breed, as i indicated when I signed up--of course, shepherd mix was not an option. I can't say if pet insurance is a scam generally, but if you're shopping for coverage, I'd pass on Embrace.
Insurer: Embrace
By: Lawrence
Had first time emergency w cat and…
Had first time emergency w cat and Pumpkin paid as promised. Great relief in these hard times. Have recommended this co. to my vets as they never heard of it- and to friends.
Insurer: Pumpkin
By: Sandra Mcfarland
Have not had to use it so far but the…
Have not had to use it so far but the process was easy and professional so far.
Insurer: Spot
By: Lynn Craft
Wonderful pet insurance
I have had a few pet insurance companies previously. MetLife is by far the best! Easy to submit claims. Never a hassle processing claims. Claims are quickly processed and there are multiple choices for reimbursement! Great experience overall! I have been using them for the last 9 months and I am very pleased!
Insurer: MetLife
By: Karen
My experiences submitting claims is…
My experiences submitting claims is that they just look for ways to deny the claim. Generally no reason is given. Would recommend another company
Insurer: Figo
By: customer