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happy to have pet insurance
My dog had TPLO surgery and it was rather costly. I was lucky to have a good pet insurance company like Healthy Paws. They handled my claim promptly and within a few weeks, I received my reimbursement. Healthy Paws immediately contacted me that they received my claim...and upon reimbursement, reached out and inquired as to how my dog was doing. I was happy to have the personal touch. I am very pleased I chose Healthy Paws.
Insurer: Healthy Paws
By: Gail
grateful for peace of mind
Sooo glad I signed up for Trupanion when I got my puppy Hazel 6 years ago! She has chronic allergies that would’ve been a financial burden without insurance! And having piece of mind that I wouldn’t have to empty my savings account if something happened to her is worth every cent!
Insurer: Trupanion
By: Jenn H
I went ahead and got another pet…
I went ahead and got another pet insurance because I can’t even log on to mine here! I am paying for nothing ! Need help canceling. Can’t get into my log in but get charged every month
Insurer: ManyPets
By: customer
Fetch is so responsive when I submit a…
Fetch is so responsive when I submit a claim! Their policies are very clear with no hidden messaging, ensuring you are getting the service you signed up for! 10 stars for Fetch!
Insurer: Fetch
By: CP
Raleigh - first claim
Very helpful once I finally got an agent on line. I tried several times to contact you on 8/21/23 to no avail. I kept hearing recordings which indicated I was pet parent #58 in line.
Insurer: Embrace
By: Arleen McCartney
Don't bother, they won't cover
Called to initiate coverage after adopting a puppy. CS agent was very rude, telling me that my coverage would not cover any pre existing condition in the puppy. I said I just wanted to start because I was taking her to the vet the next day for a wellness check and wanted to make sure the coverage started (this coverage came "free" with the adoption). She said it would in 24 hours. They actually didn't start it for 48 hours and my puppy ended up having an intestinal parasite, then developing kennel cough, then passing away within a month. They said that because the coverage started "after symptoms" she wouldn't be covered. Such an awful experience for our whole family. This is just another insurance company like US health insurance where their goal is to collect premiums and then deny as much as possible.
Insurer: PetPartners
By: Emily Shaw
Horrible customer care. It takes a month to get reimbursement and they don’t seem to care about your needs.
Horrible - takes over a month for any reimbursement. Their customer service is horrible. They seem to not care at all about their customers. No one seems to want to answer questions or assist either claims.
Insurer: Pets Best
By: Kris Mathews