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Good customer service
Spot insurance is good about reimbursing me, and I don't find that it's a very long wait.
Insurer: Spot
By: Pidgie L
Very upset
I'm happy that at least the company has kind people working there, I was treated very well by everyone, but that's it, when you start paying for insurance no one tells you that you need to have your dog checked out. And when you don't do this, every problem your dog has, they say it's pre-existing so they don’t pay you. My dog came from Brazil, without any problems because a sick dog cannot travel. He had a check up in Brazil to travel and came here in May, in August he had skin problems, and the vet thinks it is an allergy to the environment make sense he is in a new country. Fetch refused to pay for the claim because they claim it could be something pre-existing. So why don't they ask us to do a check up when we start paying the company? Now I have a big problem because if I start at another company this will be a pre-existing problem, so I need to stay on my own. When I called to close my police they told me, pay for a check up and the next things will be covered, and we ignore the problem that appears now? Do I keep paying them and the medicine? Why they didn't tell me this before a problem appeared, very mean of you. For you it’s just one more person or few dollars but for me it is stability of my family, it is not a joke. I am very upset I didn’t expect that. Thank you for causing me such a headache. About the reply: If this is the issue, they should have warned me beforehand, it is necessary to make the rules clear, none of my friends had a check up before the first problem with their pet. And as I said, my dog came from another country, he did a check to travel, this is mandatory, the CZI is an international document and even though I presented this, you ignored it, the only way to help me is by recognizing my claim, which is legitimate, in otherwise I will look for my legal rights
Insurer: Fetch
By: MARCELLE MALTA
We had trupanion for our last dog and…
We had trupanion for our last dog and it saved his life, there was no way we weren't going to use you all again for our new girl Nya. Thank you so much
Insurer: Trupanion
By: customer
Easy to deal with company (submit the…
Easy to deal with company (submit the form and in a few days it is processed).
Insurer: Spot
By: Marta Seda
This is the best pet insurance out…
This is the best pet insurance out there. No hassles and they reimburse usually within a week after claim is submitted.
Insurer: Spot
By: Teresa Grissom
I haven't really utilized the services…
I haven't really utilized the services yet. I just used the on-line web site and tools to answer my questions about subscribing.
Insurer: ASPCA
By: Vilia Sauerberg
I am so impressed with SPOT Pet…
I am so impressed with SPOT Pet Insurance. I submitted a claim for my dog on 9/13/23 and I was able to follow it through the process on their app. The claim was completed on 9/20/23 and I will have a refund in 7 to 10 days. Very easy to submit a claim online and if you have any questions their representatives are extremely helpful over the phone.
Insurer: Spot
By: Kat
No problems to report!
Got for our new puppy over a year ago. All claims have been paid in a reasonable amount of time. A little on the pricy side but so is everything else!
Insurer: Spot
By: Marcy Lopes
So Far so good.
So Far so good., i did a lot of research for Pet Insurance Embrace was one of my top 3.
Insurer: Embrace
By: Dee Philips
Best care ever
On vacation when Auggie became sick and Del Rey Vet office got us into an appointment thankfully. After a gentle caring experience with Auggie getting IVs and staying there for the day he was much better. Trupanion was excellent in helping through the process and the vet office did the claim online and within minutes the claim was complete and payment given to the vet office when we picked up Auggie. Every experience with Trupanion is just S professional. I highly recommend them.