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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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First time pet owner
I am a first time pet owner. I had no idea of where to begin and was afraid of purchasing a costly policy filled with a lot of fluff. I used my bank product listing and found Embrace. The agent I spoke to was very knowledgeable and had pleasant customer service skills. He was patience in answering all my questions as well as helpful in helping me put together a policy I am pleased with. I am definitely impressed at how easy it is to submit a claim and the amount of time it takes to receive the reimbursement. I have, since purchasing this policy reviewed other companies and have decided I will remain with Embrace. I am pleased with professionalism and service I have received from agents of Embrace.
Insurer: Embrace
By: A.M
Easy to use and quick
Easy to use and quick. Highly recommend!!
Insurer: Spot
By: Laura Thorburn
Quick, efficient response to claims.
Your representative are very helpful and patient. You are quick in your response to our claims. Very positive experience. Thak you.
Insurer: Spot
By: Rosalie Stuller
I am mostly pleased with your service…
I am mostly pleased with your service and coverage, however I am frustrated with your large increase in my plan’s price. I chose what I could afford with what coverage I wanted, and you increased by an extra $10. I started looking into other providers, and might need to switch if the price increases anymore than that. It’s not what I chose to pay.
Insurer: Spot
By: Kelsie Taylor
cancel account
Trying to cancel my account can't get nobody on the phone website has no information sent an email and got no response
Insurer: ASPCA
By: Rudy Aguilar
Amazing Preventive and Illness/injury insurance
I have preventive care and illness/injury and I have used it already a times within the last few years and I love it! Reimbursements are efficient and quick! Highly recommend this pet insurance!!!!
Insurer: Spot
By: Katie McMillan
It’s simple
It’s simple. You send in your receipt from the vet and you are refunded some of the cost. It’s that simple.
Insurer: Spot
By: Beth Butler
Promptly pays claims
Promptly pays claims. Performs as contract states.
Insurer: Spot
By: Peggy Powers
Easy to deal with and responsive
Easy to deal with and responsive
Insurer: Spot
By: Dean Portney
Very easy to file claims and quick to…
Very easy to file claims and quick to reimburse. Thank you so much!
Insurer: Spot
By: Laura Cooke