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Not impressed
The time they took to reimburse is too long. And the premium increase of most 20% for the second year is unexpected. The coverage isn’t even that inclusive that they oftenly calculate each item individually and at the end of day it’s not 80%/90%/100% coverage at all.
Insurer: Pets Best
By: Jun Dai
Great plan/coverage options
Takes a bit for the claim to get processed but so far no issues and the plans/ coverages are better than most other insurance providers. Would recommend to anyone who loves their pet!
Insurer: Pets Best
By: Patrizia Heinzl
I had never had to file a claim for my…
I had never had to file a claim for my dog Winston and I called for help in doing so today. Emi Bradley was the one that helped me and I have to say she was WONDERFUL. She walked me through every step I needed to do (even how to save everything to a file), I am sure it was frustrating for her to have to stop and give me time to do all the things, but, she did and I am very thankful for her help. I hope everyone is as helpful as she is. She is a great asset to your company.
Insurer: Fetch
By: Brenda
So easy-peasyto enroll ❣️
So easy-peasyto enroll. The person I spoke to was knowledgeable. I've been a 15+ year member so I was enrolling a new fur member to the family.
Insurer: Trupanion
By: customer CZB
The ease of submitting claims and…
The ease of submitting claims and prompt action when reviewing.
Insurer: Spot
By: Joshua Gallman
I think they are terribly expensive/unreasonable
I think they are terribly expensive and unreasonable. Their waiting period is way to long 30 day waiting period for illnesses
Insurer: Trupanion
By: customer
Your return info on claims
Your return info on claims. Thank you. Also the sight is so easy to use. Thank you.
Insurer: Figo
By: Mary
Worth the money!!!
I highly recommend Embrace Pet Insurance. I was skeptical when I first decided to buy insurance, but I have nothing negative to say about them. Quick, cover what they tell you when you sign-up and worth the money.
Insurer: Embrace
By: Maria Perricone
Heartbreaking rigidity and poor customer service...
For years, I've been paying nearly $200/month for my older dog. I've never filed a claim once. In July, she suddenly needed serious dental work (a lot to process financially and emotionally). I'm 9 months pregnant, working full-time, and have been juggling a lot. Yesterday, I sat down to formally file the claim. That's when I learned the window closed 2 weeks ago. I had no idea there even was a claim window---apparently this is only after a policy renews. The rep told me my renewal was 6 days after the procedure (seriously, just 6 days!). For that reason, the window kicked in and they won't even consider the claim. Had the emergency happened a week later, there'd be no issues, which is a reality I'm struggling to wrap my head around. I can't begin to describe how disappointed I am with Embrace, or how stupid I feel for giving them so much money over the past few years... The policy doesn't cover preventive care (I have to pay *another* plan for that), only emergencies; so, now that I'm finally facing one, I can't believe Embrace won't consider reviewing it given how close it was to the renewal... This is an unfathomably profitable company. I'm not sure how a business taking in *so much money* from its customers won't even offer an appeals process. There's nothing patient- or client-centered about Embrace. If you're in the unfortunate position of working with them, please do yourself a favor and (1) read through every fine line of your policy, (2) set calendar reminders for policy renewals, and (3) file all claims immediately. Embrace's policies and procedures are designed to make reimbursement as challenging as possible.
Insurer: Embrace
By: Brynne
Excellent service
We've had a few claims for our pup and they have all been covered as expected. Excellent peace of mind!
Insurer: Pets Plus Us
By: Brenda