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Ely was great and very helpful
Ely was great and very helpful. I had a lot of questions and she answered every single one and really made the whole process easy and simple. Would highly recommend trupanion!
Insurer: Trupanion
By: Colby
Love Healthy Paws
Healthy Paws provides exceptional pet insurance. The Healthy Paws coverage is an extremely good value. The best part about Healthy Paws is that they actually cover your pet's medical expenses and don't try to figure out ways to not pay (which was the case with a previous pet insurance company we used). You get true piece of mind with Healthy Paws at a very fair price. Plus the Customer Service representatives are all friendly and knowledgeable.
Insurer: Healthy Paws
By: Peter
We're only crazy to not have had insurance for our other dogs!
We're only crazy to not have had Pets Best insurance for our dogs. Our Siberian husky. Mika. Has had a major surgery which we were caught off guard about!!! Pets best paid all of the bills, in full. As soon as they were presented. Pets best is the best. And we've been telling people about this and they have been getting it for their pets ! The absolute best thing 🙏❤️
Insurer: Pets Best
By: CustomersUSAN AND eD bONI
This was my first time using this it…
This was my first time using this it was very easy my questions were addressed.
Insurer: Pets Best
By: Jak
Horrible Experiences
First of all, their turn around time for completing claims is awful. Over a month. I had a multi pet plan. The claim for one of my dogs who I had to put to sleep, was denied, first because they said my vet didn't sent records. How about you call me first so I make sure records are send instead of closing the claim a MONTH after I submitted it. Then it was denied after I reopened it because they said he had a preexisting condition. I had to put him to sleep because he had liver cancer but that had not been diagnosed previously. They said well he had a history of elevated liver enzymes. The lack of compassion was astounding to me. I asked if I could speak to a supervisor and the person refused, stating that the decision would change. Then my other pets plan more than doubled in price because they said the cost of everything was going up so they needed to charge everyone more. They changed my reimbursement rate without asking me. I called to double check the new price, was told incorrect information. I called again to double check and that person would go silent multiple times making me think the call was dropped, then put me hold for over 5minutes only to return with more incorrect information. I told her I wanted to cancel the plan. I told her about my bad experience with my other pets plan, she said 'it says here it was denied because of lack of vet records'. I said well you're wrong again and the fact that I have to reiterate what you should have on record about records having been sent after and then it still being declined is crazy to me. Canceled.
Insurer: Pets Best
By: Diana
Get a savings account instead
Summary: - Continues to increase prices drastically with each renewal (double the price in 2 years, and double what a new policy would cost) - Starts to deny multiple claims after one expensive claim, makes it impossible to dispute their denial even when it's invalid. - Does not let you cancel your policy online, auto-renews your policy if you don't cancel it, forces you to call their support line to make changes. - Ultimately a sunk cost, get a savings account instead and get interest on it instead of burning your money. Full version: I hope this information helps someone make an informed decision for their pet and their budget. When I started using pets best back in 2021 they were great, but in 2022 they upped the price from 90 to 115. That in itself would have been fine, but after one tooth extraction they started denying every claim I sent in for odd reasons. (example below because I hate long winded reviews -- despite writing a very long winded review) NOW, the policy is up for renewal for 2023 and has jumped up to 168 a month. This is more than double what it was when I started. I understand age-related risks, but the whole point is to get coverage early so that you can have security later in life yes? There's no loyalty to a long-term member or long-term coverage for elderly pets. Ok so can I cancel this policy easily now that its doubled the original agreement? Of course not! No I have to call their support center-- super sus business practice, by the way! You know what else is wild? I checked to see what the same exact coverage would be if I had a new account, and I was quoted $99.05/month. Much closer to my original quote, even though my cat is 2 years older than when I started. Do with that what you will. So far I have spent $1833.47 in monthly premiums. Pets best has reimbursed $1247.56 (meaning from just a cost to cost comparison I've lost -$585.91) and I have paid $1178.05 in charges not covered (or wrongfully denied.) (BONUS) Example of a wrongful denial: They claimed my cat getting stressed and not eating after I went out of town (thus needing IV fluids) was a "pre-existing condition" -- She had no pre-existing conditions by their contract's definition when we started, anyways. But that didn't change the result. Edit: Attempted to use the live chat feature as suggested in pets best's reply. There are "too high of volume of chats" to connect with an agent -- this again, redirects you to calling their support line. (This option doesn't show on certain browsers, if you don't see it try firefox) And, as they put it, "different underwriters" can cause you to pay double what other members are paying for the same coverage. Again, do with that what you will.
Insurer: Pets Best
By: Matthew Clark
Quick and Smooth transactions
Quick and Smooth transactions
Insurer: Pumpkin
By: customer
Denies claims
No reimbursement what so ever; very hard to reach. I sent emails that were requested and received no replies. Always denying my claims.
Insurer: Spot
By: Myra
Okay to updraft info but no person…
Okay to updraft info but no person available to talk me through claims procesd
Insurer: Embrace
By: Winde Godin
The worst service in the world
The worst INSURANCE and SERVICE in the world, Total corruption and Scam, Do not Do not buy this insurance. they cover nothing mean nothing, they are awful and very Nasty on the phone. I'd rather have no insurance than have trupanion they are total scam and Fraud. BE AWARE They are awful!!!
Insurer: Trupanion
By: World Acu