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We have had two cats with Pets Best for about 8 years now. Their customer service is consistently reliable and friendly! They have a very easy to use Chat feature which is really helpful for quick Q&A. Their emails from the customer support agents are always timely and informative. The uploading of claims and the submission process is super easy, and their coverage for services and treatments has been excellent. I would absolutely recommend Pets Best without reservation!

I purchased this insurance knowing my little dog would need his teeth cleaned. So far this insurance is definitely worth it. They paid a substantial amount towards his teeth cleaning. The customer service is great. They are very nice and easy to work with. The claim process is super easy and payment gets deposited right to your account. Love it! I’m very happy with my decision to purchase Pets Best Insurance.

Want to pay monthly premiums and not get covered when your pet needs healthcare? Like upholding your end of the deal and later realizing the company won’t fulfill theirs? Then this insurance is for you! My kitten developed eye redness after we purchased the insurance plan, and I went to the vet. The vet mentioned in the note that the cat had occasional sneezing (not the actual reason we went there, just as a side note). When it came to reimbursement, the claim was denied because the occasional sneezing was deemed as a “respiratory infection”, which, intern, was deemed a “chronic condition.” The cat had a history of upper respiratory infection prior to adoption, and hence they claimed it’s a pre-existing condition. I don’t know if the people reviewing the claims are smart fraudsters or just stupid, but as a physician, I can attest that it is not how URIs work. You are “allowed” to have them multiple times a year, it is not a “pre-existing” condition like cancer or diabetes; each episode, if spaced out in time, is a brand new instance. Furthermore, this has nothing to do with eye redness (conjunctivitis) for which the cat was treated for with ophthalmic antibiotic and had a corneal exam. Over a dozen hours were spent communicating with the insurance reps and countless neurons destroyed by the stupidity of their reasoning... Needless to say, I’m no longer their customer (they had the nerve sending me an invite to resume my membership; like yeah, why wouldn’t I!), and now I’m putting away the amount I would’ve paid for monthly premiums into a savings account, self-funding my pet emergency account, knowing that if I have an emergency, there will actually be money to cover my expenses.

I can’t say enough about MetLife Pet insurance. Our pets are like our children and MetLife Pet treats them like they are as well. MetLife Pet insurance is real insurance that helps with the enormous costs of veterinary treatment. The MetLife Pet agents graciously help every step of the way and claim filing is very streamlined. I have shared my experiences with all my skeptical pet parent friends, and they are indeed encouraged and surprised. MetLife Pet insurance is the real deal. I highly recommend regardless of your pets age.

We had quite the whirlwind of a week with our 4-year-old French Bulldog. She had some respiratory issues early on and then some gastro issues later, which required surgery and various procedures. Could not be happier with Healthy Paws; they have been great and made a very difficult situation a little bit easier to manage. Customer service, the ease of the claims process, and continued follow ups on our pet's well-being are above and beyond what we would have expected when we first got pet insurance. Have and will continue to recommend to others.

I appreciate you so much, o have had your insurance for my best friend for 9.5 years. I couldn't be happier. I tell everyone (I mean EVERYONE) about Trupanion, how helpful, caring, easy to use it is working with you. You have saved me from losing my sweet baby (Eric) Thank you.

This is an excellent policy! The claims are easy to process and the money deposited promptly! Make sure to get the routine pet insurance in addition to emergency! It really is helpful- especially while they are young! Great program

We had been recommended petsbest by our vet when we had brought our dog in. We had bought her two days before we signed her up for pet insurance. She had a seizure a week later and pets best is considering it pre existing. Not sure how it's pre existing when we literally just bought her a week prior she was 6 weeks old. I will never recommend this company to anyone. Our dog was diagnosed with a liver shunt and we now have to put her to rest as we can't afford her surgery and petsbest won't help cover any costs due to it being "pre existing"

I always want the best for my Fur Baby Snow so I take Him to Bond Vet of Garden City L.I. where they take care of Him like their own Pet. And thanks to Lemonade Insurance coverage he gets all the necessary vqccines and preventive care needed ...

I initially got this policy for a new very expensive pup that I got not too long ago. I was offered a bare bones policy by the sellers but, bought a full policy. I took the pup to the vet on Friday and the claim was not touched until a week later. Nonetheless, I purchased two additional policies for my other two dogs and, was planning to buy a 4th for the new puppy coming next month. However, there were gremlins in the system that didn’t allow me to merge the policies. For over a week I was unable to access the original account until today so I could link the other two policies. I tried linking them but, was unable to because the system didn’t recognized my email address. I have been working with them for over a week to resolve these issues with the website and to link the policies. I called again today to find out what email they had but the policy information and email at their end was correct. The agent told me that she was able to link the policies but, when I tried to access my account the system couldn’t recognize even the original account asking me to provide again my policy number but to no avail. I was already fed up with the whole situation and with the fact that MetLife as big as they are their IT people couldn’t figure out the problem, didn’t get a call back with the status of the trouble ticket, it was a monumental mess. Regretfully, I just told the agent to cancel my policies. She sent the cancellation emails and MetLife lost over $3000 in coverage for my 3 dogs. This was frustrating and disappointing to say the least, I would not recommend this company to anyone. Their process is complicated and they take forever to adjudicate a simple claim.