despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation.
On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance).
a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
- INSURER:
Pets Plus Us
- POSTED: 11/20/2023
- BY: Juliana
- BREED: Pug
- AGE OF PET: 7 - 10
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Excellent experience
It was so easy to fill the claim online form and the claim was processed and I received the reimbursement within a couple of weeks. I am so glad I have this insurance!
- INSURER:
Pets Plus Us
- VETERINARIAN:
Veterinarian Hospital La Prairie Inc.
- POSTED: 11/19/2023
- BY: Chadia
- BREED: Domestic Long Hair
- AGE OF PET: 0 - 3
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Ruptured Disc
My two year old beagle required surgery for a ruptured disc. Because of Pets Best I was able to get her the best care available. She has made a full recovery, much faster than anyone expected. Her bill was a little over $8000. After paying a $250 deductible and 20% copay, I was reimbursed $6500. The only item not reimbursed was for vitamins. Her premium for the year was less than $500 so it's been very cost effective to have her insured with Pets Best.
- INSURER:
Pets Best
- VETERINARIAN:
CVETS
- POSTED: 11/19/2023
- BY: Becky
- BREED: Beagle
- AGE OF PET: 0 - 3
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Excellent, comprehensive no hassle coverage
I have two senior dogs. On has had joint issues since 3 months, the other now has numerous issues as she ages. Many claims and thousands of $ of care, including alternative treatments have been covered without question. Agents have been helpful when I’ve made mistakes in submitting making sure I get the full benefit of the insurance. I’d never own a pet without PPU
- INSURER:
Pets Plus Us
- POSTED: 11/18/2023
- BY: Virginia
- BREED: Poodle - Standard
- AGE OF PET: 7 - 10
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Great service
It is always easy to file online, when they needed additional information it was quickly resolved. By the Vet and myself and the claim was finalized in 3 to 5 day with my money on the way. Always good quick service and responses.
- INSURER:
MetLife
- VETERINARIAN:
Bluffton Veterinary. Dr. Caudill
- POSTED: 11/18/2023
- BY: Chuck
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Best Pet Insurance
This is the best pet insurance. Our dog Bella suddenly became very ill. The vet bills mounted up. Our pet insurance made it easy to submit claims. Claims were all paid in full with no issues. Great company. I highly recommend.
- INSURER:
Pets Plus Us
- POSTED: 11/18/2023
- BY: Sandi
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Complete Disappointment
When I purchased this insurance, it was claimed to begin immediately with no waiting period which is why I selected this company over all the others. I took my newly adopted puppy into the vet due to kennel cough and submitted the claim. The mobile app to submit a claim is garbage, it crashes and glitches constantly. Then it took nearly 30 days to review and deny my claim. I received no updates for nearly 20 days about the process, and the update was an emailed apology for the delay in processing. I will be looking for new insurance.
- INSURER:
Pets Best
- POSTED: 11/17/2023
- BY: Tiffany
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Absolutely Wonderful
Never an issue. Always accommodating and professional and friendly. I am very pleased that I switched my insurance carrier to Met Life. Thank you everyone at Met Life!
- INSURER:
MetLife
- POSTED: 11/17/2023
- BY: Maryann
- BREED: Great Pyrenees
- AGE OF PET: 0 - 3
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Greasy Fetch
I didn’t use Fetch insurance at all because I had to take my animal into the Vet 1-2 day short of the 2-week waiting period. I ended up spending $800 at the Vet,wasn’t reimbursed for anything and when I ask for my refund for not using Fetch pet insurance at all they after explaining the situation they said forget it. So I paid the Vet out of pocket and also Fetch insurance that I wasn’t able to use.I’ll never purchase Fetch pet insurance ever again!!
- INSURER:
Fetch Canada
- POSTED: 11/16/2023
- BY: Jason
- BREED: Bombay
- AGE OF PET: 4 - 6
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Fine until your dog needs service
Great plan when you have a young healthy pet that doesn’t need meds, etc but when you start submitting claims, they will double and even triple your premiums. Beware.
- INSURER:
Healthy Paws
- POSTED: 11/16/2023
- BY: Jessica
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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1 comments
POSTED: | BY: The Healthy Paws Team
Jessica - We appreciate your being part of the Healthy Paws family and are glad we have been able to provide coverage for all of your claims during that time. We realize no one likes any form of premium increase. As our customer care team member covered in your call, premiums are calculated on a state-by-state basis in accordance with filings that have been approved by state insurance regulators. Your premium amount increase is influenced by two primary factors, the increased age of your pet, and the cost of veterinary care services reflected in the claims paid in your specific state. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care, including specialty and emergency care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. The Healthy Paws Team