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Pet parents across the U.S. and Canada have left over 219,420 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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You all were so supportive with my last…
You all were so supportive with my last dog, Bugle - I'm grateful to your and your staff members.
Insurer: MetLife
By: susan monahan
Claims Processing Nightmare
MetLife has been a nightmare in processing claims. The database they are using seems very disorganized. One claim doesn't connect to another apparently, so they will come back asking for documentation they already have. They have the wrong diagnoses that my dog never got on EOBs. I will upload documents that somehow disappear. If not for being able to email or call to try to get these things straightened out, it would be hopeless getting claims paid correctly or at all. It requires great persistence and patience just to get claims processed correctly. I typically have to go to great lengths for a significant period of time, including the initial uploading and filing process, then having to email, call, etc. The app is also a mess, as well as website (e.g., disorganized, mistakes). I give two stars only because they have eventually paid, but I can imagine many people would not be able to succeed in getting all the messes straightened out to get claims paid. Update: I replied to the MetLife response to this review and received a very disingenuous form email that sounded like AI and basically told me what I need to do to correctly file claims rather than respond to this review. I pointed out I did this review in response to a MetLife email asking me for a review in the first place. Their email, whether pure AI, which they do use in processing claims, or a person using AI badly, was just another example of how messed up their processes are in dealing with customers. I have dealt with some actual human beings that work for MetLife who were helpful in the past. That is what it takes to get the mistakes corrected.
Insurer: MetLife
By: Jill Stevens, customer
The company is super friendly to work…
The company is super friendly to work with. They provide continuous updates and are easy to work with. I highly recommend them.
Insurer: MetLife
By: customer
Very easy and seamless to upload…
Very easy and seamless to upload records and easy for payments
Insurer: MetLife
By: customer
I liked that the animal hospital could…
I liked that the animal hospital could bill Trupanion directly, and I only had to pay my co-pay. The customer service agent I spoke to was very helpful.
Insurer: Trupanion
By: customer
What to expect from a good Company!!
Company completely stood by their standards of service and didn’t hesitate in providing professional support to ensure their customers’ loyalty which surrounds the company’s words of integrity towards their customers’ satisfaction.
Insurer: MetLife
By: Dallas Stacy
I made the decision to get Lana…
I made the decision to get Lana insurance at a very young age so that if/when difficult situations arose I could act without hesitation . She is now 11 years old and has more frequent medical needs. I am so happy that Lana has Trupanion to assist with her medical bills . Claims process is exceptionally fast and I knew my coverages and financial obligations up front . Thank you for your services .
Insurer: Trupanion
By: Jesse
Horrible company
The claims process is ridiculous and long and at the end of the day it doesn’t matter what you submit because they will just deny it any way. Absolutely shameless. They are stealing from people who don’t have money to spare and then they have to pay for insurance that does nothing and also for their pets medical bills. Pumpkin pet insurance you should be ashamed of yourselves. I don’t know how I’m going to take care of my cat now because you have been stealing from me for months and I do not have money to cover my cats vet bills now. Disgusting.
Quick Claim Processing and Payment
The submission of the claim was straightforward and the payment for the claim was received quickly, must faster than that of a competitor with another dog. That said, I unfortunately have experience on just how to submit claims with the needed paperwork from a dog that had cancer. Once you understand the process and can get the submission right on the first attempt, things progress quickly with Pets Best. I will insure any future pets with this company.
Insurer: Pets Best
By: Scott Wishard
Thank you…
Thank you for keeping rates affordable and thank you for helping in time of extreme need and worry during my fur baby illness
Insurer: Spot
By: Jennifer Woods