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customer service
This company has absolutely no concept of customer service whatsoever, I suggest you read the reviews, there are much more negative reviews than positive. On YYC Dogs a thread started about insurance, there was only one positive on pets plus us. As another stated run, pick another insurance company. I should have read the reviews. I waited three months for an answer to a question regarding an ‘anything related to’ , I even got an insurance ombudsman involved, still no reply. After I cancelled, not once did anyone from this insurance company reach out to resolve this issue. I plan on making it my mission to sharing my experience everywhere. I am heavily involved in the dog world completing, volunteering, coaching and judging. My work provides me access to federal employees, I told two friends and they told two friends etc etc.
Insurer: Pets Plus Us
By: Laura
A+++ Customer service!!
I just recently purchased a plan for our new GSD pup and called with some questions and to edit some info I goofed on. I talked to the nicest customer service Rep (Becky) she was so helpful and knowledgeable, it really made me confident that I had chosen the right insurance company. I have heard really great things about the no hassle coverage but I can attest to top notch customer service! Thank you Becky!!
Insurer: Trupanion
By: Latisha Bergstrom
File 3 claims and got not reimbursement…
File 3 claims and got not reimbursement on any of them. 2 were of them were due to an illness
Insurer: Figo
By: esteban
THEY MAKE IT SO EASY TO WORK WITH AND…
THEY MAKE IT SO EASY TO WORK WITH AND REIMBURSEMENT IS QUICK.
Insurer: Spot
By: Sheila Marie Wing
First claim
Ease of understanding the policy, good customer service, good claim experience.
Insurer: Pets Best
By: Jim
User friendly
Easy to navigate website. Quick responses. Easy to track claims and benefits.
Insurer: Spot
By: Lesley Walters
Very easy to use and very quick turnaround. The website is good.
Very easy to use an
Insurer: Figo
By: Florence
Filing a claim was exceptionally easy…
Filing a claim was exceptionally easy with the online help I received. Payment for covered expenses was quickly processed.
Insurer: Pumpkin
By: customer
What’s not covered
Pup was born with 1 kidney, colitis and has chronic gastritis. His primary renal med isn’t covered. It has herbal components to to it so they do not cover it. W/o it his renal functions tank. For colitis prescription diet not covered. Yet the OTC for gastric conditions are
Spot has been super easy to work with…
Spot has been super easy to work with and has reimbursed us super quickly through direct deposit for our dog’s bills. Super grateful we have it!
Insurer: Spot
By: Alexandra Bagby