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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Good Customer Service
Simple to use. Customer service is good too.
Insurer: Figo
By: Terra Farley
Great customer service
Being a newbie to any kind of pet insurance it was nice of Laura D to patiently answer all my questions. Greatly appreciated.
Insurer: Fetch
By: Kathi
Excellent Service
We have had dog insurance since our dog was born. Seven years in we have never had an issue with Nationwide. Easy filing a claim, usually within a week I get a message that claim has been paid.
Insurer: Nationwide
By: John
My call with Donna/ Tiffany was great
My call with Donna/ Tiffany was great. Polite and understanding regarding my situation. Keep up the good work guys!
Insurer: Embrace
By: Marian Terry
This company is amazing!
This company is amazing!! Very simple to file a claim and super fast reimbursement!!
Insurer: ManyPets
By: KLaw
I heard back quickly and the associate…
I heard back quickly and the associate that helped me fully resolved my problem.
Insurer: ASPCA
By: Erin
Review
This company is great! The only thing that I had a little bit of trouble with is when I would submit my invoices etc it always took so long and then they would reach out to the vet to ask for the same thing.. So it would often pend for a long period of time. My previous insurance just accepted the documents from the vet that I uploaded.
Insurer: Spot
By: Nadia Kuykendall
4 Cavalier Dogs
We have 4 cavaliers, all have Trupanion’s insurance. Best pet insurance ever.
Insurer: Trupanion
By: Mary
I submitted a claim 2 weeks ago and the…
I submitted a claim 2 weeks ago and the texts stated 7-10 days for a response. I had a chat yeatesday and was informed due to new system, they are only working on dates up to August 30 and I have to wait a couple of more weeks for resolution. So, instead of being upfront about the timeframe for claim response, they lied. They will blame on auto response system but they had pleanty of time to fix it. very poor customer service
Insurer: Trupanion
By: robert v solanto
I’m so glad we have pet insurance and…
I’m so glad we have pet insurance and found this company. We’ve had to submit quite a few claims and haven’t had an issue and get our reimbursement within a few weeks right to our bank account.
Insurer: Spot
By: Lauren