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This was my first claim and I started…
This was my first claim and I started by contacting customer service to be sure I was submitting properly. The team was extremely helpful and everything moved along quickly. It was even more helpful when a prior document for my puppy was missing and as handled directly between embrace and my vet. The claim was completed quickly and updates were sent through the process. Emergency surgery for my 10 month old puppy was stressful enough and the embrace team absolutely made everything easier.
Insurer: Embrace
By: Brian S
when you deny a claim kindly give an…
when you deny a claim kindly give an explanation
Insurer: Spot
By: linda O
easy claims
ease of submitting claims online and on the app.
Insurer: Pets Best
By: gerry
Quick turn around time in processing…
Quick turn around time in processing claims. For the most part I am happy, but I do think you need to reconsider the cost you reimburse for vaccines and flea and tick medicine. $25 for tick medicine doesn't even pay for one dose. Without these required vaccines we could potentially have very sick pets. You need to be proactive and not reactive.
Insurer: Spot
By: Betty Benson
I can’t cancel my insurance plan…
I can’t cancel my insurance plan because my spouse has another insurance plan
Insurer: ASPCA
By: Jennifer Pierre
Not only covering medically necessary dog food for only 2 months
We have been very happy with Trupanion for about a year now. We were informed on our first visit to our vet that this breed of dog (American bully) that they are a medical nightmare. That is why we started the insurance immediately upon leaving the vet that day. Today I was informed that Trupanion will only cover the dog food that our vet recommended to treat his digestive issues for only 2 months. I don’t understand why they cover it at all. we are not very happy about this after the amount we pay for this insurance 😡. Even after doing a peer to peer review, Trupanion is still not going to cover the dog food. Seriously thinking about finding a new insurance company.
Insurer: Trupanion
By: James McPencow
This was a very easy way to get…
This was a very easy way to get insurance for my puppy! I'd like to speak with a representative about all the coverages etc. So I'll do that now that the holiday has passed.
Insurer: Trupanion
By: customer
You made it very hard to understand the…
You made it very hard to understand the principles of the coverage the rules and guidelines and you have not been able to explain clearly how to pay properly and how to be covered properly and steps that it takes
Insurer: ASPCA
By: Christopher Lajeunesse