225,179+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,179 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have never submitted a claim to Embrace without having some sort of issue, unless it’s a Wellness claim if you have paid extra for a Wellness plan. After having them for a year, I submitted my first non-Wellness claim and it took 4 months to go through. I had to send them my pet’s medical records multiple times, with them saying they needed medical records to cover since his birth. We gave him the records the Humane Society gave us, and they wanted the records from before that. How are you supposed to get medical records on a stray?? Getting them to accept a claim is like pulling teeth. Shop around for insurance before picking.
Insurer: Embrace
By: Steven
Very helpful
Very helpful, explained certain things to me!!! Efficient!
Insurer: Sonnet
By: Jodie Bush
They have paid promptly for every claim…
They have paid promptly for every claim we have filed. Have been very happy with them
Insurer: Pets Best
By: Kenna
Lovely
Lovely. Haven't had a chance to use it yet, but I have a good feeling about it.
Insurer: Pumpkin
By: Anonymous
Positive experience
During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.
Insurer: MetLife
By: Veronica
Simple and easy.
I have only enrolled. I have not needed to use it yet. So this review is strictly on the enrollment process. Information was easy to understand and enrollment was very simple as well. I found Spot to have the best balance of cost vs benefits
Insurer: Spot
By: Marta Masslon
Very simple process to write a policy
Very simple process to write a policy. Only took about 10 minutes.
Insurer: Sonnet
By: Abdul
It was great and easy to do
It was great and easy to do
Insurer: Spot
By: Alexis Robles
Prompt review of claim and subsequent…
Prompt review of claim and subsequent payment
Insurer: Pets Best
By: John
No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
Insurer: Trupanion Canada
By: Ni