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Great insurance coverage for my fur…
Great insurance coverage for my fur babies. Fast and quick claim resolution. I appreciate the ease of their website. Highly recommend.
Insurer: Embrace
By: VSanz
New enrollment for older dog
Enrolled my older dog in Fetch wellness and illness accident plan. Joshua was very helpful in explaining the enrollment, what was included in the plan i chose to make sure i was satisfied with my choice of coverage. Joshua was very patient, knowledgeable and answered all my questions. i reviewed several plans and spoke to people with other plans but Fetch seemed the best choice.
Insurer: Fetch
By: judith coghlan
Customer service rep
Customer service rep, Aileen, was very helpful with new policy for my pups. Answered all questions and clarifies the terms of pre-existing condition
Insurer: Fetch
By: Faina K
I’ve always used a different pet…
I’ve always used a different pet insurance in the past and wanted to try a new one when we rescued our current dog. Past insurance companies the process was super simple and quick, with reimbursements within just a few days. Ever since I switched to Pets Best, the process takes almost a month each time. I want to continue to use Pets Best, but it shouldn’t take this long
Insurer: Pets Best
By: Sarah DiPetta
I’ve had other pet insurance satisfied, customer.
I’ve had other pet insurance and companion topped them all! I’m very satisfied!
Insurer: Trupanion
By: Susan Stribling
So easy to submit claims
So easy to submit claims, no surprises with coverage. Everything is right at your fingertips in your account online or in the phone app.
Insurer: Embrace
By: A.N.
Not too bad.
For the most part, Healthy Paws is very quick on reviewing claims and getting paid out. Randomly though, the one time that I had a major claim ($4K+) is when they took almost 10 days to get back to me. It took me a couple follow ups to get a response (or they randomly finally responded to my orignal request a day or two after my multiple follow ups) And the only reason this was an issue was because I was hoping to get that big chunk of money back in the timely fashion that they normally pay out so I could avoid the huge service charge that went on to my credit card for the original surgery. Other then that, they aren't too bad. Just like any other insurance company, rates start going through the roof once the dog gets a little older.
Insurer: Healthy Paws
By: Brian Reid
So far ASPCA Pet Health Insurance is…
So far ASPCA Pet Health Insurance is not paying treatments that should be covered, not communicating about what is needed in order to pay a claim!!! Just declining saying unable to obtain medical records from the veterinary clinic?!!! Then why didn't they ASK ME for it?!!!
Insurer: ASPCA
By: shirltag
BIG DISAPPOINTMENT
After doing my research, I signed up with Pets Best and felt I had found a top pet insurance company, one I could really trust to help me take care of my dog -- and all went well for a while. BUT, when I adopted two more dogs, I had difficulty getting their website to recognize that I now have THREE dogs and qualify for a multi-pet discount. As a result, INSTEAD OF GETTING THEIR MULTI-PET DISCOUNT, somehow MY ORIGINAL DOG GOT A NEW POLICY TOO -- AND NOW HER ALLERGY PROBLEM IS CALLED "PRE-EXISTING" AND IS NO LONGER COVERED!!!!!!! Even contacting Pets Best "customer care" and explaining the situation did no good. WOW, talk about being disappointed!!!! Bottom line, since no one will now cover her allergies, I'm switching companies just on principle and share this with the broader pet community as a word of caution!
Insurer: Pets Best
By: Lorna Lieske
Timely approvals, payments, and great customer service
I have Trupanion on my two potential breeding b!tches. My Mini Schnauzer had an ER stay a couple of years ago and they covered it. Currently, I have my Xolo who has been hospitalized since Friday morning due to illness (it's now the following Wednesday) -- I had to switch her to a University Vet hospital a couple hours away from me on Sunday, and they approved the high end estimate within seconds, leaving me only paying 10% of the estimate Sunday night. I'll be picking my girl up today, not sure if the complete bill will be less or more, but either way super happy with them. Customer service is great, and they have great coverage.
Insurer: Trupanion
By: Jenn