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I have been a Trupanion member since 2013
I have been a Trupanion member since I got my pup in 2013 at the age of 10 weeks. I then added my second pup in 2017. Fortunately for me, I did not have to make any claims for either one until the last two or so years. My first claims were processed within a few days with prompt emails and texts throughout the process advising they had received, reviewed and processed same. My most recent experience has been less then satisfactory. I submitted a claim on 10/11/23, and received no response, text or emails regarding same. I reached out to customer service a week later and was advised that they had received it and were having "upgrade" issues, understandable. I then contacted them again on October 25 to check the status. I was again advised of the "upgrade" issues as well as a lack of customer reps for the claims to be assigned to. I did get an email on October 26 advising the claim was under review but to date, silence. I have always been happy with their prompt service and have recommended them to many for insurance needs. However, with the recent lack of communication and inability to answer when their "upgrade" issue will be resolved or the claim will be processed they are becoming just another "insurance" company. Additionally, my vet at VCA Palmetto says it is a lengthy process for them to get paid directly so I pay out of pocket and wait for reimbursement. If I get a response or a resolution I'll update my post. Otherwise I would advise to beware, sign up is easy, automatic debit of your account to pay the premiums timely is easy however, the claims process is now less then desirable. Buyer beware!
Insurer: Trupanion
By: L Reynolds
Good Reimbursement
So far, they have been good at all of my claims. They have reimbursed me very quickly also.
Insurer: Embrace
By: Marcy Linsky
Great information and communication by…
Great information and communication by customer service rep
Insurer: Trupanion
By: Jonathan Gann
Was very easy to submit my claims
Was very easy to submit my claims
Insurer: Spot
By: Judy Stemm
Good insurance but sometimes frustrating
Submitting claims is fairly easy, but sometimes am unsure if things would be wellness or regular. It has been taking a while lately to get claims processed, which is frustrating to say the least, especially when rates go up. Also, its frustrating that we brought my pup in for vaccines that were expiring soon but happened to be a week or so before the full year, so couldn't claim it. I understand that's how insurance works but still just a frustration
Insurer: Pets Best
By: Joe K
5 Stars for Healthy Paws Pet Insurance!
I bought pet insurance last year when I rescued my dog. My cousin highly recommended Healthy Paws. I could not be happier with Healthy Paws! My dog was unexpectedly sick, requiring a lot of tests, and then I had to take her in for an emergency vet appointment when she ate chocolate from my purse. I didn't have to worry about the cost because of my pet insurance. The whole process is seamless - I upload my vet bills through the Healthy Paws app or website and they promptly issue the reimbursement.
Insurer: Healthy Paws
By: Emmy H
I love this company
I love this company! My dog has been very sick the past month, and I had no issue with my claims. It has been a very stressful time and dealing with ManyPets was a stress free experience, which I really appreciate!
Insurer: ManyPets
By: L.G,
Thank you so much!
Thank you so much for covering all of my dimwitted cats' emergencies. I've told vets and techs about Spot so they can also cover their animals and know they don't have to forgo needed treatment just because of finances.
Insurer: Spot
By: Dani M
Insurance process/tool have been very…
Insurance process/tool have been very easy to work with. Having coverage has been very beneficial.
Insurer: Spot
By: SUSAN
The entire claim process was simple and…
The entire claim process was simple and quick.
Insurer: Spot
By: Diana